My mother ordered a winged heated (electric) clothes airer. When you order from this company, you have to also pay the postage. When it arrived, she found it so flimsy, it was impossible to use without it falling over. My mum is 93 and needs sturdy items. She needed to return it but there was no collection option by Home Shopping Selections. Obviously, the product, although not heavy at all, is large and unwieldy and is therefore not accepted by the main courier companies. Fortunately, I was able to take the parcel to the post office where they were able to deal with it (at a cost of £9 for the postage). Younger people use the main online ordering platforms if they can’t get to the shops to purchase items like these, which offer free returns and is generally so much easier. But older people prefer their little catalogues and brochures which offer so-called “must have” items which are often of inferior quality and way more expensive. And if they charge to return, even worse. This company also stipulated that items must be returned within two weeks as well, not giving my mum much chance to find someone to take it to a Post Office. Elderly people - please avoid companies like these who exploit you and try and find a younger relative or friend who can assist you to use a better value online retailer, where you’ll have the option to return if you are not happy with the goods.

I purchased some Penshurst lawn edging from Home Shopping Selections. It was described as well-made, good quality and easy to assemble. Tge product arrived and in fairness from a distance looked ok and looked nice in my small front garden. However, the fence pins will not fit into the receiving holes for the following reasons - the pin diameter is larger than the receiving hole, the pin or hole snapped off and the pins and holes are not aligned. Because it looks quite nice and because if the hassle I have decided to keep the item. I have joined the pieces with black cable ties. It lost stars because I was offered no apology or discount from their customer services and more because I cant review the item on their website. Please font yse this company and waste your money, it really isnt worth it.

I ordered a Ninja pressure cooker/air fryer priced at £99 on the 18th November 2020, to date ( 16-1-2021) still not arrived and despite 8 emails to the company enquiring as to where the product is or returning my money, no one has bothered to respond. The phone number given at the top of their website does not work either. DO NOT USE THIS COMPANY!

Ordered electric chainsaw arrived on time and all was well, filled with chain oil and used it for first time worked well but noticed after use oil reservoir cap was missing I no I tightened it up it worked itself free I concluded it was a fault on cap.I rang company who told me they could supply new cap but it would be chargeable this I accepted and agreed to pay, package arrived but no caps in envelope rang company they said they would send out more, same day I checked e-mails they said they were processing my return of the caps in their warehouse strange as I never had any delivered to return to them. New package arrived with different caps to the original but would not fit, to big. Rang office again 01/07/20 lady told me to pack saw back in the box and they would pick up package and when they had received it they would send new saw out to me. The day agreed was Mon 6/7/20 surprise suprise no one turned up rang office again 7/7/20 lady couldn't understand why it hadn't been picked up arrangements made for that day suprise suprise nobody called again, rang office 8/7/20 and arrangements made for Thursday 9/7/20 no one turned up again rang office 3 or 4 times on Thursday and rang 4 or 5 times no answer even though message says you will be connected to a operative. My advice is keep well away from this company their after sales service is non existant and they don't seem to give a damn about you you have been warned keep well away

Suffice to say I've resolved to saying goodbye to my money and to not receiving the goods.

Please avoid this company at all costs. They take your money immediately, you then cannot get through to anyone - I waited 30 minutes to get through several times which costs a small fortune using a mobile phone. They were useless, after said I would receive a refund in a COUPLE OF WEEKS! We’ll see if I do, but I doubt it. Absolutely useless and they almost laugh at you on the phone when you call them out on their behaviour and policies. Am reporting to trading standards also.

on the invoice it states delivery in 48 hours.after two weeks I am still waiting for my goods.I have emailed twice but have not had any reply.so much for customer care.

From the latest catalogue, I ordered an expanding hose (page 5). When the product arrived I found that not only was the product fitted with all plastic end fittings, but with the same fitting on both ends of the hose, so that it would not fit onto a standard hose without modification. The much vaunted in the advert brass fittings were nowhere to be seen. I modified the hose to fit a standard hose, but decided to take Home Shopping Selections to task over their miss representation of the product. Their one line reply was to tell me that I could not send it back as I had modified it, which was NOT what I had written to them about. They were not in the least interested in the fact that they had offered one item and supplied something both cheaper in quality but also, as delivered, unusable. BEWARE OF THIS COMPANY

Ordered two items. One was acknowledged 5 days the other no acknowledgement at all. Phone number and email address that appeared on Acknowledgement were not in service. You don’t want to hear the rest of the story, a tale of non delivery and wrong product and duplication. Poor sod who took my call ( finally given on the bottom of the final email.) had to take a tirade of verbal complaint. The one product that arrive ( 3 times) Was of dubious quality. This firm unfit for trading.

I wouldn't recommend thi company to anyone. I ordered a couple of items and when they were not delivered I tried to contact them. Their website said I didn't have any orders outstanding and they did not respond to emails. Also, the phone number on the website is permanently engaged. I eventually managed to get through to them.  One of the items I had ordered was out of stock and their estimated delivery was 30 working days.They seemed genuinley surprised when I told them I was surprised that they hadn't informed me of this. The upshot is that I cancelled the out of stock item and got a new order number for the other item which I should receive in another 5-7 working days (I hope!). They will credit my card with the out of stock item (I hope, again!)but I can see me making more calls about this as I am left with the feeling that I don't really trust them.

Bought sheet suspenders. Do not work. Tried writing report to this company and tried 3 times. No answer. The products are not fit for purpose. Avoid this company.

This company is the WORST company I have EVER had the displeasure of dealing with. Numerous ignored emails and phone calls to get my refund. A number of people on this site could only get through to them on a premium rate phone number, so i thought I would help you all to seek redress with the phone number I used to get through to them which doesn't charge you to call. Good luck! You'll need it with these merchants...

I ordered and paid for three of the same item. It was a special offer. Two of the items were delivered in the same package. I have been unsuccessful in receiving a reply to emails or a refund for the missing item. This is robbery! I would not recommend this company to anyone.

Received Free National Lottery Lines as a 'loyal customer' of Home Shopping Selections. The letter and voucher were addressed to my late wife, who died in 2012. Unbelievable. Disgraceful.

Thank you everyone for your reviews. I decided not to submit an order.

Was about to make an order of nearly £100, lucky i clicked on the wrong link and saw all your reviews. I have saved myself a lot of trouble as i never bothered sending the order. Thank you everyone for your comments you have saved me a lot of money

My father has suddenly received marketing 2 years after this death from this company. He’s never signed up to this before he passed and all companies are supposed to check the deceased database. I’m just thankful I checked the mail and no my mum. This is a disgrace!

Don't buy anything from this company. Once you do you're trapped. They go on sending masses of bumph and it's almost impossible to stop. Eventually I decided to call their order line. First message says they'll charge 10p per minute for the call and there are four callers waiting... So paying for their delay. Got through and I hope I've succeeded in removing myself from mailing list. Cost me 60p... It's taken me months to get round to doing this because I knew it would be a hassle. In the meantime have wasted lots of paper as their mail goes straight in the bin.