written by on 06/07/2013
Still waiting for my orders. Waste of time trying to contact through the website.
written by jerrypage on 25/06/2013
I ordered a 'Pond Vacuum'. It has arrived, three plastic pipes and a couple of other bits. No instructions, plain box. Apparantly valued at £39.99. I paid £19.99 + £3.99 postage - what a rip off.
written by on 13/03/2013
I sent for two hallogen heaters,buy one get one free. They were suppossed to be between 800 and1200 watts,have 70degree oscillation and built in humidifiers,and I paid £29.95 for them. What came were two heaaters which were only 400 to 800 watts,no oscillaation and no built in humidifiers,that I have seen in a shop for £7.99 each. I recieved these on 8th January. It said one had to send back within 14 days,well for a start off the date on their invoice is 12th December 2012,so no way would they have been back in 14 days from then. Secondly you have to phone a very expensive number for a so called RAC number,thirdly you have to pay postage,fourthly they deduct 25% if they are back over the 14 days,which of course they will say they are. I have been in dispute with them.They do not answer e mails or letters,even when quoting ones rights with the 1979 sale of goods act which they are violating. The ASA know of them and have frequent complaints but dont seem to be able to do much.Why are companies like these allowed to go on as they do? It is a total disgrace,not right words!
written by swan2ty on 21/12/2012
I ordered a wrist watch on behalf of my elderly father. It took 28 days to arrive. When my father finally received the watch, he was very disappointed with it. It was actually described as a large watch, which was suitable for the elderly, and for someone with poor eyesight. As my father is 86yrs old with eye problems, he thought this watch would be ideal for him. The watch was so small, my father thought the company had sent him a childs watch. I returned it for my father, and requested a refund. I sent back the watch using the special delivery service, at the cost of £5.90. I emailed the company and asked if they would also refund the returns postage, as I didn't think it was fair that my father had to pay to return something that wasn't advertised correctly. The company agreed. That was in September 2012. I have spent the last 3 months emailing this company to get them to refund my father. They replied to most of my emails expressing their apologies, and stated that the refund had been issued. As a last resort, I told them I would be contacting Trading Standards if they did not pay up. That did work. I truly believe that if I had not persued this matter, my father would not have received his money. I cannot beleive how companies like this are allowed to operate in this way. This is the first time my father and I have used HOME SHOPPING SELECTIONS, suffice it to say it is the last. DO NOT USE!!!!!!
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