Worst shopping experience ever

Bought lots of items on a supposedly next day delivery that despite only 1 item being from an outside source…..so seperate delivery, i got various parcels delivered over 2 week period.

WORSE THING EVER IS TRYING TO RETURN UNWANTED ITEMS WHICH IM STILL STUCK WITH!!!

I didnt recieve any paperwork in any of my parcels. I had to keep referring to emails as to what items cost.

When i decided what needed returning i did the online returns method…..the only available method there is.

I had a choice of going to a store from the list available to return parcel, or go to a locker which was useable 247.
I chose the locker. I was given only a QR code to take to the lockers to open up the locker. I wasnt given an address label for returns and no advice. I wasnt going to put lots of items in a locker not knowing if theyd get to you and if they did youd know who they came from. So i went to a shop drop off instead.

They said they couldnt help me unless i could change the method of my returns, which i tried and couldnt.

I cant tell you over the next week, how many hours i spent on google, tried every single email address available, every single phone number i found and looked for ways for online chats. Frustrated wasnt the word for it.
YOUR HELP CENTRE IS NONE EXISTENT
YOU MADE IT IMPOSSIBLE FOR ME TO MAKE ANY RETURNS WITH ASSURANCE YOUD RECIEVE MY PARCELS.
YOU ARE A DISGRACE.

Someone has just told me……weeks later….that there is this review centre where i can warn others. I found somebody had actually recieved a reply on here from you when complaining, so im hoping i get a reply too. Im furious and stuck with the items that didnt fit.

The 1 star is for the good quality of clothing.