Absolute rubbish service

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Debenhams Plus - www.debenhamsplus.com
★☆☆☆☆
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pingplayer9090's review of Debenhams Plus - www.debenhamsplus.com

“Absolute rubbish service”

★☆☆☆☆

written by pingplayer9090 on 18/08/2018

Whatever you do, do not buy anything from this website. Ordered a Hotpoint tumbledryer for next day delivery, given a 2 hour delivery window. Once the window had passed and just gone 5pm when customer services are closed, the delivery driver phones to say his van has broken down, at the end of the day and couldn't be bothered to do the rest of the drops no doubt. By the way the delivery company is called Panther, avoid them like the plague.

Product finally delivered three days later, actually arrived. Unpacked it, plugged it in and the loudest grating and graunching noises due to casing damage.

Phoned Customer Services who said as it had been plugged in, a Hotpoint engineer had to inspect it and send a report in. Three days later he arrived and stated it had been dropped in transit and the casing was distorted, report to be filed and I have to phone customer services again to arrange for delivery. Did this and said I no longer wanted to deal with Debenhams but wanted a refund.

Collection scheduled for today, 18 August, between 14.00 and 16.00. Gets to 17.00 and , yes you guessed it, the driver phones up to say his van has broken down, again just after customer services have closed, pretty good timing eh!

Now have to wait until Monday to get hold of anyone and probably another three days to get a re-scheduled delivery that actually arrives.

I cannot recall any service worse than this and the biggest mistake was to think that by using Debenhams, there was some guarantee of service.

My advice to any prospective customer is DON'T, go to John Lewis or someone more reliable and using reliable delivery company whose vans do not break down regularly at 5pm, end of the working day.

  • Hotpoint Tumbledryer

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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