Sent wrong item then refused to refund!

★★☆☆☆
2.4
38.0% of users recommend this
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AlexandraPech's review of Wonderland Models www.wonderlandmodels.com

“Sent wrong item then refused to refund! ”

★☆☆☆☆

written by AlexandraPech on 24/01/2015

My partner bought a camel's model kit from this company in 25mm, and received the wrong box in 75 mm. He paid for postage to send it back, then the only thing he heard back from them was that they couldn't refund or change the item because THE BOX HAD BEEN OPENED (the models were not disturbed from their set-up plastics) and did he want them back and if he did want them back he would have to pay another £3.95 postage!!(and spent £14 originally on the wrong item and postage)
My partner told them they could put it in the bin - but this is such bad service, he will certainly not buy anything from them again and I make sure I tell all his friends! Terrible, absolutely revolting in this day and age.
He said he wished he had read the reviews on here before hand (but we only found out about this too late...)

  • 25mm desert camels and cavaliers

    Goods purchased & cost

  • On time

    Delivery

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  • Quality of website

  • Value For Money

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