pc world has to be the worse shop in the world.

I live in hull where there are 6 pc world yet I had to travel to Doncaster to get a surface pro 4 and the sgear 2. But if that wasn't bad enough, when I got there they had just sold the last one apparently. Which is funny as the staff at hull rang them and said I was coming down. anyway I ended up getting it delivered. I paid online and paid extra for next day delivery. Only to receive an email at 8:58 saying if I dont ring them before 9:00, they would cancel my order. Well it was closer to to 10 when I noticed my email.so my order was cancelled. In the morning I rang them only to be old they was just checking I was using my own card. Well as you can imagine I wasn't happy. But once I confirmed everything I was told I would receive my order the next day. So its almost now a week before I got to look at my new smart watch and tablet. But it didn't end there. After spending hours trying to set up my smart watch to receive call and looking on the internet, k find out that my smart watch wasn't able to make phone calls, even though pc worlds website said it so now tomorrow I have to take that back. And that's not the only thing going back. My surface pro 4 is also going back. As the touch screen keeps freezing. First I thought it was crashing but I plugged in a mouse and it worked fine so it must have just been the touch screen. Ive spoke to them about it but they haven't got a clue. All I know is pc world has gone down hill. No wonder when I was in last week for oven 2 hours. I was the only customer.