Good & bad

Click here if this is your business
ebuyer www.ebuyer.com
★★★★☆
3.6
68.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

JoolsPB's review of ebuyer www.ebuyer.com

“Good and bad”

★★★☆☆

written by JoolsPB on 10/06/2014

Best website and ordering system on net but avoid using the search facility as it really is pretty useless. When searching for an outdoor wireless antenna, the search facility returned a wireless point that not only lacked an antenna but also needs a £2500 controller for it to work which wasn't made clear on the page. Customer service can come across as arrogant and have stopped using it for home purchases after trying to get a faulty motherboard replaced. Customer service told us it was fine and it was the ram causing the problem. Bought a replacement board from Amazon, same BIOS version, same board revision, worked perfectly. Binned the old one as I couldn't be bothered with dealing with customer service.

On the whole, cheap prices, just hope you don't have to return anything.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Ebuyer.com's Response to JoolsPB's Review

Written on: 12/06/2014

Hi,

Firstly, I would like to offer my apologies for the inconvenience caused as a result of this matter.

I am sorry to hear that you feel you did not receive a satisfactory service from our Customer Support Team when you contacted them previously and your comments about this will certainly be passed across to be reviewed further internally as a training issue.

If there is anything else I can help you with, please do not hesitate to contact me.

Once again, please accept my sincerest apologies for the annoyance caused.

Kind Regards,
Lucy

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