Vanishing Ordered Stock

You have to be pretty much on the ball to order from Ebuyer and check stock levels as more than a few times we've ordered products that show in stock during the order process (10+ stock) only to be disappointed that ordering on the Super Saver Free Delivery service, the products vanish and your order is cancelled after confirmation. Checking the website however shows almost the same product line available at a higher price so it seems a large level of the low stock items are end of life products.

Foehn and Hirsch items are actually Ebuyers own 'posh' sounding products with the alternative brand name. To be fair, the products are cheap and cheerful and if they work, they do their job, if they don't work, we've not had any issues returning stock other than not being able to replace with the same models as they've no longer been available.

I will continue to order products from Ebuyer as ordering for next day service has only been let down by DHL merging with Yodel (who it seems have lower standards than DHL as we had a pre-noon delivery scheduled that arrived at 3pm, but the driver set the delivery time for the online details as 11:57am - not good)

The products are keenly priced for a retail online store and the promotions are great, if you order a product and everything goes smoothly they're great otherwise, when it goes wrong, it seems to go horribly wrong.