Way behind competitors - will not use again

Click here if this is your business
★★★★☆
3.6 / 5
69.1% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

SolihullWrapchic's review of ebuyer www.ebuyer.com

★☆☆☆☆

“Way behind competitors - will not use again ”

Written on: 19/10/2018 by SolihullWrapchic (1 review written)

Ink cartridges - Ebuyer missed ETA delivery date by >48 hours after a 5 day lead time. Issues with delivery contractor and ebuyer unable to chase. Ebuyer did not call me back to proactively chase order and update me. Thought I would try different company other than amazon but this backfired bigtime on me. Still not received goods and no idea when I will be getting my delivery yet. Ebuyer has signifcant process issues with it's supply chain and it needs to be sorted before I use again if at all.

  • Ink Cartridges - £35

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ebuyer.com's Response to SolihullWrapchic's Review

Written on: 22/10/2018

Hi there,
I'm sorry to hear this.
Please can you email me your order details so I can take a look into this for you?
Kind Regards,
Kat

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Solihullwrapchic's reply to Ebuyer.com's Comment

Written on: 22/10/2018

Order number 25564043. I received the cartridges on Friday afternoon - to my billing address. Looks like there was an issue with the incorrect delivery address ? I cant email you as it was a guest order and my details are not picked up on the system ?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ebuyer.com's reply to Solihullwrapchic's Comment

Written on: 23/10/2018

Hi,
For security reasons I would advise you emailing this across to me and discussing via email rather than a public post. I will need you to confirm security. Thanks SC

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0