Even big retailers will fob you off like a peasant eventual

Although they are a big company and do stand by their promises, one thing really annoyed me, and that's their RMA policy for graphics cards. My card was faulty so instead of replacing it, they refunded me without telling me. Card prices are shooting up and i now have to pay more for the same card, as well as wait for limited stock, and hope that i'm lucky enough to get one in the basket! i tried 8 times (across 8 different days) to try and get one measly graphics card, only to be the unlucky one with a faulty card. I told them to hold my money and just send me a card when they're in stock but no, they dont do that. I told them fine, put me on a high priority list as i've already bought one and should be eligible for first pick since my one was faulty, but no, they don't do that. So i guess customer satisfaction isn't a priority even though it's not costing them money! Absolutely annoyed with this company and how they treated me, i've used them since 2012 and have never experienced this kind of treatment before!