written by MaddoxYoung on 25/04/2014
Ordered a laptop and then a few weeks later a PC from BT Business direct. They should not have a next delivery service option because they do not deliver the next day. 5 days later....Still no PC in sight and they have taken £600 for my account. Any complaint is dealt with by the Bolton wonders who take the customer is always wrong approach, we must find some way to blame the customer, computer says no, you cant do this, you cant do that, you cant have a refund, its all your fault bla bla bla. They also promise to action stuff that they do not actually do. They use a range of couriers and do not seem to have clue what any of them are doing. DO NOT USE BT BUSINESS DIRECT, it is based on the same model as the BT phoneline installation thing, basically everyone can wait there sweet time, must be a hangover in culture from the days when they were a monopolgy.
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