Very disappointing

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Guest's review of BT Business Direct - www.businessdirect.bt.com

“Very disappointing”

★★☆☆☆

written by on 06/03/2012

No confirmation email after buying even though the order process said you would get one.
On checking website later only one of two items had details of how it was shipped (Post office but tracking number did not work).
Second item (laptop - most important) just stated it had dispatched (no date or other info).
After 5 days phoned to check. Was told status was unknown but I would be told that day. No email that day.
Following day email told item was out of stock (it was stated as in stock when I ordered), had been end of line, could not complete order and money would be returned.
So one week later and no laptop.
Still waiting for funds to be replaced - as always fund disappear immediately but will be returned in 2-5 days....maybe.....

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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