Appalling customer care - don't shop here

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Woods of Morecambe - www.woods-online.co.uk
★★☆☆☆
1.5
From 8 reviews
13.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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RomeoHoward's review of Woods of Morecambe - www.woods-online.co.uk

“Appalling customer care - don't shop here”

★☆☆☆☆

written by RomeoHoward on 01/12/2014

I order 3 bras on 3rd September and my card was debited for £99. I did get an e-mail saying the goods were out of stock and not expected for a couple of days. I was still waiting 2 months later so contacted them via e-mail to cancel and they replied, telling me my card would be credited with the amount initially paid. Well over one month later and despite 2 phone calls and one e-mail I am still awaiting the refund. One week ago I was assured the refund would be done within 3 days... very frustrating

  • Goods purchased & cost

  • Still waiting

    Delivery

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