Terrible customer service & no complaints procedure

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MacieDixon's review of Ulla Popken Plus Size Clothing www.ullapopken.co.uk

★☆☆☆☆

“Terrible customer service and no complaints procedure”

Written on: 14/07/2021 by MacieDixon (1 review written)

Over 12 emails/phone calls during 2-3 week period, horrific customer service, unable to resolve a simple issue of sending me a blouse I ordered which is still in stock. After nearly 3 weeks I asked to speak to a manager or complain. They don't have any procedure for this. Instead they stick your complaint in your own record! This happened with my very first order from the company last year but I thought it was a glitch so didn't leave any reviews. I speak to them politely and calmly and get nowhere. Additionally, they send to the wrong address, even if you phone or email to correct this. This experience is detailed by many others on other review sites. Great clothes but not worth the heightened cortisol levels.

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