Ordered two leotards on 31st july, contacted them via email and no reply, tried on FB 24th aug and got a reply saying posted the 22nd, contacted them again and they said they would get them out to me ASAP (!), this was the 26th. Contacted again on the 29th asking when i could expect them and i was told again that they were posted the 22nd. Messaged again the 4th Sept, with no reply and have emailed again today to ask for a resolution to this. Not sure what the point is of taking orders that you have no intention of completing. Will be resolving this through PayPal this week. Looking at the reviews this is a bit of a hit and miss company, so you take your own chances!

We ordered 2 leotards on 6th May. the items failed to arrive. The phone number we called was never answered, and the e mails also were ignored. The only time we got a response was via Facebook messaging. We were promised they would be sent out recorded delivery and with us by the end of the week. 2 weeks later...guess what. Still no leotards. I asked for a refund. They said the items were having to be made up especially (first time we'd heard that)and would be with us shortly. 16th July and still nothing...no communication. Will be resolving via Pay Pal

Ordered as a present and after 10 workings days I made inquiries. I was promised it would be here before the 14 working day deadline. It never arrived, the party passed and I was forced to go through PAYPAL for a refund. I gave them 1 star because the refund was prompt. Other than that do not buy from this company.

Ordered from their website and allowed 3 weeks for delivery. Sent an email to ask when I should receive it. Emailed back and said they would send another one out as they didn't know what happened. Eventually received the leotard but it was the wrong one. Emailed to let them know and they said to send the wrong one back and they would pay the return postage and send the correct one. After over 3 weeks of waiting again I chased. I was again told I would receive it by the end of the week. Still nothing now. Opened a dispute with Paypal. They have just refunded the money, not sent the leotard and not refunded the return postage I paid for the incorrect leotard the sent. DO NOT ORDER FROM THIS COMPANY!!!

My 10 year old daughter ordered a leotard from this company out of her birthday money. I was advised that it would be delivered within 14 days. 14 days came and went-I allowed a few extra days before contacting them incase they had a backlog. I sent a perfectly pleasant email enquiring as to how much longer I should expect to be waiting to recieve my order. A few days passed with no response so I sent another email.....still no response! I went over the website with a fine toothed comb to find a telephone number or address but the only way to contact them is an email address! 4 emails later I get a notification on my PayPal account that I had recieved a refund....no explination and no direct contact from Star Leotards!! I now have a VERY upset and disappointed 10 year old. PLEASE AVOID STAR LEOTARDS AT ALL COSTS!!!

Very happy with the product and service

fantastic price and quality item,would buy again,delivery was within the week

Leotard ordered in November (money taken too) still not arrived mid March and impossible to get replies by email and there is no contact number on the website. DO NOT USE THIS COMPANY!

I ordered a Leotard for my daughter on 1st March. No correspondence confirming receipt of order and they did not respond to an email I sent asking if they had received it ok! Website states "Please allow 14 days for delivery", after 14 days I emailed them asking where my order was, again no response to my email. I received my item on Day 18 which is also the date that I opened a dispute with Paypal! Very poor service, would not use again.

I ordered a leotard for my daughter on 20th December 2014, which she needs for gymnastics competitions. Luckily I paid via Paypal.  I received no acknowledgement of my order whatsoever from the company, nor any communication from them as to expected delivery date etc.  I gave them the benefit of the doubt over the Christmas period (although the website states that delivery takes approximately 7 days!)  I note that the website has now been changed to say that delivery may take up to 30 days, but at time of ordering it said 7 days).

With no sign of the order and still no communication, I emailed the address on my Paypal transaction on 16th January.  I received a wholly unprofessional and amateurish response - no company name, not properly written or punctuated and not even signed with the name of the person writing.  It was apologising and saying that “we have been closed over the xmas period”!!  This was on 16th January!  The email said I would receive the item within 7 days.  No name or contact number to follow this up with.  I note that the website now includes a mobile phone number, but it did not at the time I ordered.  I also find it dubious that any legitimate company only supplies a mobile number, not a landline number).

When the order still hadn’t come on the 8th day after that, I emailed again on 24th January to say how unhappy I was, and requesting an immediate update.  The company (I presume a one man band, not really a company), didn’t even have the good grace to email me back with a response, but did at least send a Paypal refund - when I saw a message from Paypal, I realised this is what had happened but no contact from Star Leotards, no apology, nothing.

I would never have used this shoddy service only that my daughter had seen a leotard she particularly liked and one of her friends had previously used them - however I later discovered that the order took over a month to arrive in that case too. There are several other companies supplying leotards on the internet, so avoid this one like the plague and shop with one which actually treats customers with courtesy and professional service.  What a waste of time, as I still needed to order a leotard from a proper company. AVOID AVOID AVOID!!