Terrible customer service

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Jasper416's review of Simply Be www.simplybe.co.uk

“Terrible customer service ”

★☆☆☆☆

written by Jasper416 on 02/03/2019

You can give a company the benefit of the doubt for sending items that are faulty. You may even over look the fact they're slapdash about packaging the clothes with the correct product and size to match the clothes label. But in the same order!! And Then to make it worse the appalling customer service in response to asking for new, non-faulty and the correct sized items being sent again.

Apparently you have to reorder and pay further p&p for their mistake, not to mention I only knew this because I kept emailing why I still hadn't had the items weeks after the original order.

Normally when a company sends faulty goods or makes a mistake with an order, they send replacement at no extra cost to you and next day deliver so they're able to honour their own service agreements. NOT SO WITH SIMPLY BE, THAT TO INSULT CLAIMED I THEIR FIRST EMAIL THEY PRIDE THEMSELVES ON THEIR CUDTOMER SERVICE!!

Shocking, avoid where possible

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