Best Customer Service

I was surprised by the negative reviews on Plumo. If their service was poor in the past, they have truly cleaned up their act. I bought a bag and wallet from them but decided to return them both as they didn't meet my needs (bag was too small, wallet was too big). My biggest mistake was to declare the actual value of the items on the paperwork when shipping the items back to the UK (I live outside the EU). It seems that the UK now charges VAT, even for mail order returns. My parcel has been stuck in UK customs for two weeks due to a comedy of errors by the customs department and Parcel Force. But throughout it all, Plumo has been very gracious and extended the deadline by which I had to return the item. And to end my ordeal of having to deal with moronic officials, they decided to pay the customs charge on my behalf and have promised to give me a full refund asap. Plumo is a class act and I would shop here once again without hesitation.