poor refund service

Click here if this is your business
★★★☆☆
2.7
From 30 reviews
47.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

helenaitkenhead's review of Plumo - www.plumo.com

“poor refund service”

★☆☆☆☆

written by helenaitkenhead on 16/12/2016

I paid to return a badly fitting pair of trousers and felt that I needed to take steps to ensure proof of posting (as per their policy on returns) therefore cost involved. I than received an email acknowledging receipt of goods but declaring an 8 to 10 day refund period....why?! I called on the 9th day and was given a flimsy excuse about lost paperwork and miraculously was then refunded instantly! Umm... I wonder how many people forget/overlook and don't chase! Shame has have been previous good customer but now have had this experience won't order again.

  • trousers £101

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 5 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account