**Buyer Beware - Avoid motolegends if you Value Honesty** I am incredibly disappointed and disheartened with Motolegends as a business, which wrongly proclaims to be a business of the highest standards of ethics and service. On the contrary, Motolegends is like many dishonest and corrupt businesses today that proudly proclaim their admirable values, only to prove otherwise in their actions. I recently contacted Motolegends to request a price match, which is prominently advertised throughout the online store. 10 days later, I finally received an email notifying me that my request was rejected per the terms and conditions: "The result is that this price match request is not valid as we can only price match overseas for UK residents as stated in our terms and conditions which you can read in full athttp://www.motolegends.com/Info/price-beat.html" I am in fact very detail oriented and read the terms and conditions in full before submitting my request - I would not have submitted my request if I knew I were ineligible. It appears that Motolegends amended their terms and conditions for the specific purpose of invalidating my request, which explains why it took so long for them to respond. Thankfully, I'm no fool, and Google caches pages. At the time of my request, Term 6 of Motolegends price match program read: "Whilst we will only beat the pound Sterling prices of a UK based retailer, we are happy to send price matched goods to an overseas address, provided that the items in question can legally be supplied to that country and provided that overseas sales are not specifically precluded on our website. All overseas orders will be subject to our standard international despatch charges.” (See annotated screenshot here: bit.ly/Hz8SI0 - depending on your browser, you might have to click to enlarge photo) To my surprise, brought to my attention by the kind customer service associate, the site now reads: "Our price beat guarantee is not valid for customers living outside of the UK Mainland.” (How convenient, as I am a United States resident...) (See annotated screenshot here: bit.ly/17a9sYm - depending on your browser, you might have to click to enlarge photo) I find this behavior extremely disheartening and dishonest. I understand that Motolegends is a business and as such, must protect its interests. If my request prompted a reconsideration of the Price-Beat terms and conditions and it was determined to be too lenient and in need of amendment, this would be perfectly warranted and acceptable. But to communicate a promise to your customers only to renege (secretly) on a case-by-case basis when the fulfillment of a promise is not financially expedient (a blatant misrepresentation and false advertising) - this is deceitful and corrupt. An honest business with high ethical standards - the business that Motolegends wrongly claims to be - would honor its promise then amend the terms and conditions to prevent future loss. I have family and many friends who reside in the UK - if I were to ask that a friend or relative submit the same Price-Beat request on my behalf, what then? Would Motolegends find another strategy or amendment to invalidate the request? Apparently, I am not alone. Another consumer on www.reviewcentre.com recorded a strongly familiar complaint (http://www.reviewcentre.com/Online-Clothing-and-Accessory-Shops/Motolegends-www-motolegends-com-review_2215420): "Motolegends are not to be trusted, have tried 3 times to buy under their offer of 10% off if the products can be bought else where at a cheaper price. It has never happened.. there is always an excuse ie, the other seller isn't a proper dealer, printing error in the catalogue , typo on the website neither which gets altered when they are informed of these errors." You be the judge. If you value honest businesses, there are far more businesses out there who can do much better. I Motolegends chooses to address the above, I will update this review. ======== Further documentation: --------Initial Email Request Sent to Motolegends on 26 Oct. 2013-------- Hi there, I’m interested in getting a price match for the below item. I found the item on the US ebay website, but the retailer is based in the UK and is an authorized Belstaff reseller (I’m in the US). The same item is also listed on the UK website, with a VAT-exclusive price of 302 GBP. Product: Belstaff Trialmaster 2.0 wax cotton jacket black, size small (http://www.motolegends.com/brands/belstaff/belstaff-trialmaster-wax-jacket-black.html) Cheaper Price: $500 Website: ebay.com (ebay store of motocentral.co.uk) ebay Item Number: 131017451692 URL: http://www.ebay.com/itm/Belstaff-Classic-Tourist-Trophy-Trialmaster-Wax-Cotton-Jacket-Motorcycle-Black-/131017451692?pt=Apparel_Merchandise&var=&vxp=mtr&hash=item642a724abd ------Response Received from Motolegends on 28 Oct. 2013-------- Hi [Name Redacted], Thank you for your email. We are currently looking to your price beat request, and will get back to you as soon as possible. Kind Regards, [Name Redacted] eCommerce Grand Prix Legends Unit 8 Quadrum Park Old Portsmouth Road Peasmarsh Guildford Surrey, GU3 1LU Tel: 0844 887 8888 Fax: 0844 887 8855 --------Follow-up Email Sent to Motolegends on 30 Oct. 2013-------- Hi [Name Redacted], Are you still looking into my price beat request? Is there anything else you need that can expedite the process? I am leaving on a motorcycle trip soon and am hoping to have the jacket soon. Please advise. Thanks! Warmly, [Name Redacted] --------Price-Beat Request Rejection Received from Motolegends on 6 Nov. 2013-------- Dear [Name Redacted], You recently contacted us regarding a price match on a Belstaff Trialmaster Wax Cotton and we promised to get back to you. I am sorry for the delay in replying as [Name Redacted] who originally emailed you left the company some days ago. The result is that this price match request is not valid as we can only price match overseas for UK residents as stated in our terms and conditions which you can read in full at http://www.motolegends.com/Info/price-beat.html Kind regards [Name Redacted] Grandprixlegends.com - 0844 8878888 Unit 8 Quadrum Park, Guildford. GU3 1LU

Motolegends are not to be trusted, have tried 3 times to buy under their offer of 10% off if the products can be bought else where at a cheaper price. It has never happened.. there is always an excuse ie, the other seller isn't a proper dealer, printing error in the catalogue , typo on the website neither which gets altered when they are informed of these errors. The least they could do was to offer the garments we wanted at the price they quote on their website or catalogue. At the very least give the 10% off the order and thank us for informing them of the pricing errors I think this is a job for Trading Standards because they never honour their prices or seem to have respect for the customers

First off I would like to say just how happy I am with the service provided by motolegends. I discovered the website while looking for a new helmet for my motorbike. The helmet in question was a Shark S700S which, from having a quick look online, discovered that everywhere seemed to be selling it for the same price (£149.99). After looking a little further on Google, I discovered motolegends which displays a large banner at the top of their homepage stating that they will beat competitors prices by 10% (email application). After a further read of the terms and conditions, I read that for this to be valid, you must find the same product on a competitors website for more than £5 less than on their website. I managed to find the helmet on another website for 144.99, exactly £5 less than on theirs. I decided to send them the email anyway which stated the website where I found the cheaper product and the price found. The next day I got an email from motolegends telling me that I was eligible for 10% discount. The email contained a discount voucher which worked perfectly. However I hit a snag after selection to pay via paypal caused the web page to refresh, losing my discount. After attempting to re-apply the update, the website informed me that it had already been applied and could not be used again. I then decided to send an email to the customer service centre who were fast to respond and very helpful. They promptly set up and order for me and emailed a paypal invoice. I paid and the helmet was despatched the following day using city link next day delivery. They also offer a free returns policy for 14 days if you are not happy with the product or it doesn't fit etc. so another bonus! Overall I was extremely happy with the website and the customer service that was offered. I would not hesitate to recommend them to a friend and will definitely be using their service again.