Motolegends Reviews - www.motolegends.com

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Latest Reviews

★★★★★

“The Savile Row of Motorcycling.”

Written on: 01/09/2020 by GaryandBianca (1 review written)

Highly recommended by every mid-aged biker I know! The service was truly exceptional. They stock quality superior clothing and they know what works for you! I drove 2 hours to visit Motolegends and the effort was worth it. You will not find ‘cheap’ gear here but, extraordinarily, they guarantee to price match (and they honour that promise, refunding the difference plus 10%). No wonder Motolegends is so warmly acclaimed. The person I dealt with and his staff do an exceptional job. Thank… Read Full Review

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★☆☆☆☆

“Do not know there stock levels ”

Written on: 26/03/2018 by SandraMcKenzie16 (1 review written)

I recently ordered a pair of rolland sands boots online the order was confirmed everything seemed ok oh how wrong was I the following day got an email saying not only was the boot not in stock they was unable to get me a pair they are a joke my advice use cafe racer.com the guys are brilliant fantastic customer service nothing is to much trouble look and learn motolegends… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 12/04/2017 by JeramiahWatson (1 review written)

It appears Motolegends don't understand what it means to check items at the Picking & Packing stage. The sign documentation proving it's been done only to dispatch the wrong item. When this is challenged, the staff on the phone don't seem to understand their own internal procedures for returns and dispatch times. They don't offer delivery refunds - this has to be asked for.  Their terms and conditions say it all. Avoid like the plague all day long. Try Urban Rider or the Sportsbikeshop but not… Read Full Review

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★★★★★

“Best Gloves ever ”

Written on: 19/04/2016 by Walkerk57 (1 review written)

I try not to make a habit of writing reviews, but I felt compelled to tell you that my partner absolutely loves the The Styler Gloves I ordered for him. #browniepoint I ordered them in the wrong size initially but returning was quick and easy and completely pain free. couldn't be happier with the quality of the gloves and the service I received from Motolegends was excellent. Ps I always get rather excited when your magazine gets delivered through the door. great retro styling and the… Read Full Review

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★★★★★

“Excellent service and comms”

Written on: 16/04/2016 by manx600 (1 review written)

I bought a pair of Leeds Helston boots due to sizing differences these were changed no problems. Found boots very comfortable and superb build quality. A few months later reading there well stocked leaflet noticed a pair of tan travel boots by the same manufacture so ordered them .I was very pleased with them as well. Its worth checking there web site for clearance deals. They offer a good range of products of high quality will use again. They are not the cheapest on first glance but quality is… Read Full Review

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★★★★★

“Motolegends ARE legends”

Written on: 15/04/2016 by Ade6873 (1 review written)

Great range of the more select brands, good knowledge and uber friendly staff, love the concept… Read Full Review

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★★★★★

“Great products, great service”

Written on: 15/04/2016 by aidbox (1 review written)

As the title says, great products, great service from Motolegends. I purchased a satnav and they beat all other UK stockist prices by 10%, we're really helpful on the phone and delivery was prompt. I'll undoubtedly be using them again as they have some great, and very stylish ranges in their stock… Read Full Review

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★★★★★

“Service with a smile from an affable buffoon”

Written on: 14/04/2016 by Garph (1 review written)

Purchased lots from Motolegends and have never had reason to complain, moan or have a strop. On the contrary Attila IS a a very affable, helpful chap. Always had excellent customer service and support and would/have/will continue to-recommend Motolegends for all your biking gear. Can't wait to visit the shop in the near future to claim my "extra" discount for writing a moving and truthful account of my experience with Motolegends. Keep up the good work peeps, see you soon Garph… Read Full Review

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★☆☆☆☆

“Better to avoid”

Written on: 12/12/2015 by Gri88 (1 review written)

Ordered a pair of boots from these guy at the start of November. It said my size was in stock. I also paid for express delivery to have them sooner. It is now the 11th of December and still waiting. They sent me an email a few days after I ordered them saying that when they went to dispatch my boots they realised they where out of stock and that they will be back in mid to end of November. I check their website today and they're still advertising my size in that boot in stock. Will never order… Read Full Review

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★★★★★

“Let's share the love!!!”

Written on: 15/09/2015 by KiwiKodi (1 review written)

Self confessed addicted online shopper - happened to stumble across Motolegends.com whilst buying a replacement Sat Nav. 11pm sent them better price from Amazon Prime, 9am had confirmation of 10% less. Added another item which retails for £80, price matched and beat it by 10% down to £48!! And free next day delivery!! I usually settle for Amazon, but don't even need Prime for this one!! Can't comment on delivery or after sales service - but I for one will be back - often - and letting… Read Full Review

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★☆☆☆☆

“rubbish product and rubbish service”

Written on: 28/08/2015 by Fostertl228 (1 review written)

Bought Rukka aqua air rain suit at £400, it leaked first time it rained as did the replacement.They then screwed around for a month and sent back suit saying it does not leak. I will never ever use these sharks again … Read Full Review

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Motolegends's Comment

Written on: 15/09/2015

He has distorted the facts. His position is unreasonable and unfair, and almost certainly libellous.
He bought the Rukka Suit from us and then, about a week later, stormed into our shop and created a scene in front of our customers, claiming that it leaked.
He so intimidated one of our junior staff members that he gave him a replacement suit on the spot.
This is not our usual procedure, as a garment with a waterproofing issue would normally go off for testing. But it was not the end of the world.
A week later, he came back into the shop, screaming blue murder, complaining of an identical problem, and threatening to sue us if we didn’t accede to his demands.
One of our staff calmed him down, and we told him we would send the suit off for testing.
The fact is that it is very unusual to find a fault on a Rukka suit, but almost unheard of to find the identical fault on two products.
We sent one back to Rukka for testing, and one to the UK’s only official Gore-Tex testing centre, in Lancashire.
A few weeks later, we heard back from both laboratories that they had independently concluded that the suits were functioning properly.
What is clear to us is that water was leaking into the suit at the neck. It was then running down the inside of the suit and pooling in the crotch area.
This does not represent a fault with the suit. The problem could easily be fixed with a buff or some kind of neoprene collar.
We explained the situation to the customer.
He wrote the following back to us:
“This is the sort of thing I expect these days. **** goods from a bunch of robbers. Rest assured all and sundry will be warned to stay away from you lot”.
We hate the idea of unhappy customers, and feel that no company out there works as hard as we do to provide great service.
But this does have its limits, and we are simply not prepared to be bullied and blackmailed.
The customer has a great suit, and if he was prepared to listen to our comments, the water-ingress issues could be solved very simply.
I fear he is not one for listening!

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★★★★★

“Best deal By a mile ”

Written on: 25/06/2015 by 428Reese (1 review written)

OK Seen the reviews both good and bad. These guy's price matched a german site ok yep a german site. They advise they would not beat the price by 10% because its a site in the EU. Goods came super quick. Very happy… Read Full Review

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★★★★★

“Price Match”

Written on: 24/06/2015 by GCBT (1 review written)

I am puzzled with the online reviews of Motolegend. I have used the Price Match on two separate occasions and both were honoured without question. In fact in the more recent discussion the price of the unit (this time on Amazon) dropped again and they beat it both times by the 10%. I cannot fault this company or the staff. … Read Full Review

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★☆☆☆☆

“Motolegends - Shop Somewhere Else”

Written on: 26/02/2015 by xdamien (2 reviews written)

Their "Beat It By 10%" promise is no more than false advertising. They refused to honour the offer even though I had evidence of a much lower price, from a UK based retailer in an email! … Read Full Review

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★☆☆☆☆

“Warning, do not use motolegends ”

Written on: 04/09/2014 by IslaMacLean173 (1 review written)

Ordered a helmet from motolegends, it did not fit so sent it back in the packaging it was sent in, the so called free returns involve paying for collect + ( which cost over £7.00) & that will get refunded once returned 3 days later I got the helmet back with a letter saying that it had not been sent back in the original packaging & that I will not get a refund, also it advised me I could sell it on eBay if I wanted my money back, which I found quite unbelievable When the helmet originally came… Read Full Review

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★★★★★

“Great service”

Written on: 03/08/2014

Bought a Roof helmet from them, let them know I had found it cheaper elsewhere and they were true to their advertising and they beat the lower price by 10% - so v happy with them… Read Full Review

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Bikerchick13's Comment

Written on: 06/12/2014

Only because it is dead stock and they were only too glad to get rid of them as they have been on sale a zillion times ...10% off wow !! It's a first time I have ever known them honour an advertised 'beat a price' deal as they are masters of excuses when you try it

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Bikerchick13's Comment

Written on: 06/12/2014

Only because it is dead stock and they were only too glad to get rid of them as they have been on sale a zillion times ...10% off wow !! It's a first time I have ever known them honour an advertised 'beat a price' deal as they are masters of excuses when you try it

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★☆☆☆☆

“Price Beat Guarantee”

Written on: 29/07/2014 by 3rdTriumph (1 review written)

Buyer beware Avoid this company. My experience with this company is that whilst their products are generally good quality the customer service is shockingly bad. I found a NYC Schott Leather jacket cheaper on line £262 vs their one which was £299. I sent the web hyperlink and was sent an email which dismissed my claim stating that it was not the same jacket. I sent numerous emails as I was determined not to be dismissed out of hand. Approx 5 emails later they conceded that yes it was the… Read Full Review

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Bikerchick13's Response to 3rdTriumph's Review

Written on: 06/12/2014

Sounds familiar...... we all can't wrong

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Bikerchick13's Response to 3rdTriumph's Review

Written on: 06/12/2014

Sounds familiar...... we all can't be wrong

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Bikerchick13's Response to 3rdTriumph's Review

Written on: 06/12/2014

Sounds familiar...... we all can't be wrong

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★☆☆☆☆

“Pantaloons”

Written on: 20/02/2014

Bought a Roof Boxer V8 Black shadow, came quick enough its the after sales service / support that is poor and lazy. So, one of the screws fell off of the helmet a few months after buying it, I email them and ask them to get on to Roof and send a replacement screw. The lazy customer support operative could not be bothered and told me I can buy some off them for £12 + postage. They said it's not under warranty as it is a moving part - eh, really, a moving part like your car window, I don't… Read Full Review

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★☆☆☆☆

“Review of www.motolegends.com - Dishonest and Sleazy”

Written on: 06/11/2013 by RobLim (1 review written)

**Buyer Beware - Avoid motolegends if you Value Honesty** I am incredibly disappointed and disheartened with Motolegends as a business, which wrongly proclaims to be a business of the highest standards of ethics and service. On the contrary, Motolegends is like many dishonest and corrupt businesses today that proudly proclaim their admirable values, only to prove otherwise in their actions. I recently contacted Motolegends to request a price match, which is prominently advertised throughout… Read Full Review

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★☆☆☆☆

“Dubious”

Written on: 28/08/2013 by bikerchick13 (1 review written)

Motolegends are not to be trusted, have tried 3 times to buy under their offer of 10% off if the products can be bought else where at a cheaper price. It has never happened.. there is always an excuse ie, the other seller isn't a proper dealer, printing error in the catalogue , typo on the website neither which gets altered when they are informed of these errors. The least they could do was to offer the garments we wanted at the price they quote on their website or catalogue. At the very… Read Full Review

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Motolegends's Response to bikerchick13's Review

Written on: 11/10/2013

I am responding to the entry from bikerchick13 that has recently been brought to my attention.
I run Motolegends and was disappointed to hear about this particular experience, of which I was completely unaware.
What I would say is that there are some terms and conditions that need to be accepted if somebody wants us to beat another company’s pricing by 10%.
These we try to make very clear, but the principles are quite simple and straightforward.
First, we will only beat a price if it represents a discount on the RRP. This we define as a price that is £5.00 less than our price, as we always market our gear at the official recommended prices.
The second major term or condition is that we will only beat the price of an official stocklist for the item or range in question. So we won’t beat the price of somebody selling gear that has fallen off the back of a lorry, operating a business from their back bedroom. In other words, the competing seller must be in a position to offer the same manufacturer’s warranty and service back-up as us. If this isn’t the case, we’re not really selling the same “product”, in our view.
Finally, we will not beat the prices of overseas companies. Again, these companies won’t be able to offer the same warranty as us, and prices in other markets may vary in accordance with currency exchange rates which, of course, we cannot control. We will, though, always match any overseas price.
Quite simply, our guarantee has been designed to allow us to take business away from official retailers of motorcycle clothing who decide to discount products to gain a competitive advantage.
If any UK company does this, our aim is to beat them at their own game.
If bikerchick13 is confused, or wishes to contact me directly at Motolegends to discuss her disappointment, I would be happy to talk with her.
We are not weasels. We do not make excuses. We stand by our guarantee even if that means, as it often does, that we actually lose money on a sale.
It is, I believe, our commitment on this that results in several dozen successful “price-beats” every single week of the year.

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Roblim's Response to bikerchick13's Review

Written on: 06/11/2013

I concur completely with your sentiments. Motolegends.com is dishonest and corrupt. I recently submitted a Price Beat request and they had the nerve to change their Terms and Conditions represented on their website - the amendment of course invalidated my initial request.

Luckily, Google and Bing saves caches of pages and I was able to take screenshots of the cached page with the original Terms and Conditions that were represented to me at the time of my request.

I have submitted my thorough review with documentation to reviewcentre.com and am awaiting their moderation.

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Bikerchick13's reply to Roblim's Comment

Written on: 06/11/2013

My husband and I have spoken to many other bikers and we all come to the same conclusion about MOTOLEGENDS. After dealing with them on the telephone and their obvious lies excuses contempt and disrespect for their customers The best thing we can all do is to vote with our feet.
I take my helmet off to you for taking these people on and I hope you win

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