Dubious

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Motolegends www.motolegends.com
★★★☆☆
3.3
From 23 reviews
52.0% of users recommend this

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bikerchick13's review of Motolegends www.motolegends.com

“Dubious”

★☆☆☆☆

written by bikerchick13 on 28/08/2013

Motolegends are not to be trusted, have tried 3 times to buy under their offer of 10% off if the products can be bought else where at a cheaper price.

It has never happened.. there is always an excuse ie, the other seller isn't a proper dealer, printing error in the catalogue , typo on the website neither which gets altered when they are informed of these errors.

The least they could do was to offer the garments we wanted at the price they quote on their website or catalogue. At the very least give the 10% off the order and thank us for informing them of the pricing errors

I think this is a job for Trading Standards because they never honour their prices or seem to have respect for the customers

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Motolegends's Response to bikerchick13's Review

Written on: 11/10/2013

I am responding to the entry from bikerchick13 that has recently been brought to my attention.
I run Motolegends and was disappointed to hear about this particular experience, of which I was completely unaware.
What I would say is that there are some terms and conditions that need to be accepted if somebody wants us to beat another company’s pricing by 10%.
These we try to make very clear, but the principles are quite simple and straightforward.
First, we will only beat a price if it represents a discount on the RRP. This we define as a price that is £5.00 less than our price, as we always market our gear at the official recommended prices.
The second major term or condition is that we will only beat the price of an official stocklist for the item or range in question. So we won’t beat the price of somebody selling gear that has fallen off the back of a lorry, operating a business from their back bedroom. In other words, the competing seller must be in a position to offer the same manufacturer’s warranty and service back-up as us. If this isn’t the case, we’re not really selling the same “product”, in our view.
Finally, we will not beat the prices of overseas companies. Again, these companies won’t be able to offer the same warranty as us, and prices in other markets may vary in accordance with currency exchange rates which, of course, we cannot control. We will, though, always match any overseas price.
Quite simply, our guarantee has been designed to allow us to take business away from official retailers of motorcycle clothing who decide to discount products to gain a competitive advantage.
If any UK company does this, our aim is to beat them at their own game.
If bikerchick13 is confused, or wishes to contact me directly at Motolegends to discuss her disappointment, I would be happy to talk with her.
We are not weasels. We do not make excuses. We stand by our guarantee even if that means, as it often does, that we actually lose money on a sale.
It is, I believe, our commitment on this that results in several dozen successful “price-beats” every single week of the year.

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Roblim's Response to bikerchick13's Review

Written on: 06/11/2013

I concur completely with your sentiments. Motolegends.com is dishonest and corrupt. I recently submitted a Price Beat request and they had the nerve to change their Terms and Conditions represented on their website - the amendment of course invalidated my initial request.

Luckily, Google and Bing saves caches of pages and I was able to take screenshots of the cached page with the original Terms and Conditions that were represented to me at the time of my request.

I have submitted my thorough review with documentation to reviewcentre.com and am awaiting their moderation.

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Bikerchick13's reply to Roblim's Comment

Written on: 06/11/2013

My husband and I have spoken to many other bikers and we all come to the same conclusion about MOTOLEGENDS. After dealing with them on the telephone and their obvious lies excuses contempt and disrespect for their customers The best thing we can all do is to vote with our feet.
I take my helmet off to you for taking these people on and I hope you win

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