They have my money due to their error!

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M And M Direct - www.mandmdirect.com
★★☆☆☆
2.4
From 213 reviews
34.0% of users recommend this

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Guest's review of M And M Direct - www.mandmdirect.com

“They have my money due to their error! ”

★★☆☆☆

written by on 24/09/2020

Sent a faulty item and then a completely unsuitable replacement (which they KNEW was unsuitable). I can't go to the hermes drop off place AGAIN and they are refusing to refund until they have the unsuitable item back. I've told them that they are welcome to pick it up but no, they need me to rectify their error AGAIN.
They're happy to take your money, but they won't take responsibility for their mistakes.

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