Luna Falls - www.lunafalls.com

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★★★★☆
4.2
70.0% of users recommend this
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“Awful products badly made”

★☆☆☆☆

written by Gemmae387 on 17/11/2017

My daughter bought a swim suit from here, they looked great online, it was supposed to be a 10 but was more a 16-18. It was so badly made the tension on the seams were loose and the hems were not sewn. Would not entertain a refund. BEWARE they say these are bespoke items made to order so PayPal will not give refunds. If your going to buy from here make sure it’s with a credit card at least that way there is some protection for faulty goods. Wouldn’t recommend at all.

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“Never shop with them!”

★☆☆☆☆

written by on 23/01/2017

I ordered items on here, a higher price than I would normally pay, however the items looked pretty and of good quality. My delivery arrived promptly (with no delivery information), however, the item I received was similar but not the same as to what the picture online was. The bottoms of my bikini were basically two bottoms halves sewn together and so were unwearable as the front was then large and baggy. I wrote to the company promptly to be told 'we don't do refunds'. I responded saying that the bottoms were faulty, with more details and emails. The emails then stopped coming from the company and I was ignored and out of pocket from them completely. They have awful quality products and even worse customer service, money motivated is all!

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