Diya - www.diyaonline.com Review

Click here if this is your business
Diya - www.diyaonline.com
★★★☆☆
2.8
46.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Ritha's review of Diya - www.diyaonline.com

“I ordered an item and paid via paypal.. Having...”

★☆☆☆☆

written by Ritha on 29/10/2015

I ordered an item and paid via paypal.. Having received an email receipt from paypal confirming payment completed and nothing from Diya regarding the order i called them up as paid for next day delivery. Once called the first man i spoke to couldnt find my order then after 10 mins on a very bad telephone line he found it and said my payment has declined! I immediately spoke to Paypal and was confirmed my payment has been completed and funds have hit Diya paypal account. Diya can call to confirm this. I called Diya back and advised of this but ABBAS ALI (a very jumped up little idiot) declined to help me in ANYWAY AT ALL! His words 'your payment has declined we can see on our system so why will i waste my time calling paypal to check something i already know'!!! I demanded to speak to a supervisor to which he replied he is the main n most superior supervisor.. Only when I mentioned trading standards he then passed call to someone who took all the details of the transaction from paypal and said he will deal with it asap as i need my order for tomorrow. I called back at 5pm and he had not done ANYTHING!!!! It was a matter of one simple free phonecall to paypal but no-one had the common sense to even try and help.. Absolutely rubbish customer service.. Disgusting attitude.. I am lucky as i paid paypal so will definitely get my refund ... DEFINITELY THE WORST COMPANY I HAVE DEALT WITH.. Will continue shopping with Rupali from now on!

  • Suit £70

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0