Dickies Store - www.dickiesstore.co.uk Review

Click here if this is your business
★★★★☆
4.3 / 5
87% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Flanjak's review of Dickies Store - www.dickiesstore.co.uk

★☆☆☆☆

“I requested via email accurate information about the...”

Written on: 27/08/2020 by Flanjak (1 review written)

I requested via email accurate information about the dimension of the insole of shoes before buying online. Precisely because the molds of footwear from different manufacturers differ. I got an answer from a sales and customer service advisor and based on these measures I ordered the shoes online. When I got the shoes with the wrong number I realized they had given me the wrong measures and I had to return the shoes for a replacement at my own expense wich is 25 pounds.
I contacted them again and they didn’t want to correct their employee’s mistake even though they admitted they were wrong. they just apologized to me. that injustice hurts me because I have a hard time making money for a living. Through email correspondence, I was realized that they were somehow making fun of me and I felt humiliated by them. I lost both time and money because of their mistake and I feel offended by their rejection and ridicule. I will never buy their products again and because the shoes I got were crumpled on the outside of the shoe. Poor quality and very ugly approach to users.

  • Code: FD23310-BK-12 "Dickies Medway Super Safety Hiker Boot - FD23310"

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0