ASOS Reviews - asos.com

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Asked by nishalimbu on 13th January 2016 Report this content
My package was delivered to the wrong address, and the owner of that address signed it. How can I get the package back?

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Answers (1)
Report this content ASOS.COM Written on: 26/01/2016
Sorry for the delay in replying to you. If you could get in touch with us either on the Twitter feed, on the ASOS Facebook page or through email on our help page with your order information, we'll be able to take a closer look and give you the right info. Thanks, ASOS Gabby
Asked by Vickymercedes on 11th August 2014 Report this content
I've ordered a petite jumpsuit. Can anyone tell me if the petite are true to size in length? I'm only 5ft. Thanks

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Report this content ASOS.COM Written on: 22/09/2014
They sure are! As a fellow petite person (I'm only 5ft 2), they've always been spot on. That's why we love to cater for for everyone. We've even recently brought out a tall range. If you do have an issue with your jumpsuit just drop us a line or two and we'll be happy to help. ASOS 
Asked by spence23 on 4th June 2014 Report this content
I ordered 2 products on the 1st, and it's the 4th tomorrow and hasn't been shipped yet. I need these two items as there for a friend on friday. Will I receive them on time?

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Report this content ASOS.COM Written on: 15/09/2014
Sorry it took us so long to get back to you. I really hope that by now your ASOS goodies have got to you. If your still having any problems please give me a shout on Twitter or our ASOS Facebook page. ASOS Elise
Asked by paulina2207 on 31st March 2014 Report this content
I bought a jacket from ASOS but I haven't received a confirmation email and it's as if the account I made when paying for my item wasn't even created? The money has been took of my bank account though, but I'm a bit worried I wont get the jacket?

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Answers (4)
Report this content DigitalFox Written on: 31/03/2014
Are you able to log into the Asos website by going to my account on the top right of the webpage. If you can do that you will be able to see all your orders made and estimated delivery time. Asos free delivery can take upto 5-6 working days to get to you. If you can not log in then you need to call them.
Report this content ClientfromOz Written on: 01/04/2014
Firstly check the site was the 'real' ASOS - then email them and let them know as much as you can. I've found them pretty good with responding.
Report this content libmum43 Written on: 04/04/2014
Message them via facebook. Apparently they are extremely busy at the moment and seem way behind in orders.
Report this content Deetan Written on: 14/04/2014
Hi The customer service team have always been prompt to reply to any emails i have sent and responses have included a replacement item and/or a discount for the inconvenience. I find the follow up very reliable with this website. Thanks and hope you have success in getting the jacket
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Asked by yang22 on 28th February 2014 Report this content
I have purchase three item on 27/1/14, ASOS status show that they shipped on 29/1/14 but up till now I have yet to receive the clothes. Has anyone else had this problem? 

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Answers (11)
Report this content reviewkitten Written on: 28/02/2014
Hi, do you know what delivery option you chose when you ordered? I've always contacted ASOS via Twitter if I have any problems or questions about delivery :)
Report this content Deetan Written on: 28/02/2014
Hi I live where postage is occassionally unreliable, I didn't receive an order (only one of about 15 I did get) and contacted ASOS I was refunded in full, no quibbles. I continue to use the site.
Report this content s_02 Written on: 28/02/2014
I had the same problem a few times. Email them they are quite good at resending the packages :)
Report this content SGman Written on: 28/02/2014
Hi I have experienced that before. The worst part of it was I ordered 4x and all got delayed, the best thing you can do is to chat with one of their customer service officer @ their facebook account. They will check and will try to make amends on the delayed shipment. Did you purchased your item via standard shipping? If so then do expect that a line from them that they cannot track your orders since its not register. However, they will set another date for your purchases to arrive. You just need to keep on reminding them and be patient. As for my case, all purchases arrived one month late. Hope this helps.
Report this content angry_candy Written on: 28/02/2014
i've been buying items from them for a few years now and not one of them has been lost (i don't live in uk and i always use standard delivery). one of the orders was late - but i contacted them and they asked me to wait for 10 more days and the order finally came within a given time frame. you should contact their customer service. if the item indeed is lost they may offer sending you a replacement package.
Report this content ScottyC Written on: 28/02/2014
I've never had any issues with ASOS. I'd suggest contacting them. I made an order from them yesterday and it's been dispatched today.
Report this content DigitalFox Written on: 28/02/2014
This is very rare. I find asos deliveries are very prompt even the free delivery options. I would contact Asos as this will be the only way to resolve the issue.
Report this content Quiche87 Written on: 28/02/2014
That is too long for asos, their delivery is really quick, so you should definitely contact customer services and they will deal with it quickly and efficiently. They have always responded to my emails with 24 hours.
Report this content Betwitched Written on: 01/03/2014
Yes I've had this problem. And also delays in refunding on returned items. Asos have appalling customer services because they have totally automated their services. Any communication you have with them will be answered by a robot.
Report this content Cat2Leeds Written on: 01/03/2014
I had the same problem about a year ago. Turned out to be the delivery company that was at fault. They could not find my address, so kept trying to deliver to the wrong address. I contacted ASOS on numerous occasions and they supposedly contacted the delivery company. This went on for weeks until the delivery company contacted me directly. I arranged a time and place to go and meet them and collected my parcel directly from them - on a street that they knew!!! ASOS did refund the price of my purchase as a gesture of goodwill but the situation was a joke and I will not order from them again.
Report this content elda90 Written on: 02/03/2014
I always shop @ asos.the maximum that I had to wait was 2 weeks .I would suggest you to wait a few days and anyway you can contact the customer service that is very quick on response and very efficient.I think you have nothing to worry about .hope it'S useful.
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