written by Atl_Matt on 12/11/2015
Ordered a Barbour jacket (Oct '15) from this firm. Minimal interaction (all electronic) but delivery reasonably prompt and product was outstanding. Two weeks later, I was hit with customs charges from FedEx of more than 12% of purchase price which was a first in my experience shopping with UK firms. Their disclaimer on buyer responsibility for customs charges is buried in their shipping manifesto but I didn't see it when I ordered and I thought I looked - obviously I needed to look more closely. The charges (over $50 US) made the price far higher than local sourcing - no recourse beyond boxing it up (my expense again) and shipping it back. International buyers simply beware.
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