GumTree www.gumtree.com Review

To all gumtree users!

This is my Story!

I'm writing this to try and make people aware of this company (gumtree)!
I have posted an ad today on the services section and was charged £14.99! The ad was not posted, so I contacted them via the “chat option” to find out why the ad wasn't posted. A person (not very helpful), said that I had breached the posting rules and instantly blocked my account (which I had for many years) and ended up the chat session, giving me no chance to contest – he said he was going to email me the conversation, but never did. I then tried to open another chat session, although I could no longer contact them! I found a customer service phone number on google and called them, the person who I spoke to was very helpful and read through my ad; she said she didn't know why my account had been blocked and that she couldn't see anything on the ad that breached their Terms and Conditions. She then said to me that there was nothing she could do, once the account’s been blocked – that’s it! I asked about the fee of £14.99 and she said that GUMTREE doesn't refund any fees for ads even when they haven’t been posted!


Gumtree then sent me two identical derogatory automated emails saying that “MY ACCOUNT HAD BEEN RESTRICTED BECAUSE I DIDN’T COMPLY WITH THEIR RULES, TO THE LEVEL WHERE THEY THINK IT’S BETTER THAT I NO LONGER USE THEIR WEBSITE” !!!

Also: “WE KNOW YOU ARE GOING TO QUESTION THIS BUT WE ARE CONFIDENT WITH THE DECISION SO WE WON’T REPLY TO ANY FURTHER QUESTIONS YOU HAVE”.

I think this is outrageous! I have been a client for so many years and have been posting personal as well as commercial ads for my company, which costs over £45 each. On this occasion, they were happy to take my money, and then block my account without giving me an honest reason why they did it, and gave me no chance to contest!

“GUMTREE USERS; BE AWARE OF THIS ACTION BY GUMTREE AS IT APPARENTLY HAPPENS A LOT”.

THE GOOD NEWS IS THAT IF THAT HAPPENS TO YOU, YOU CAN CALL YOUR BANK AND THEY WILL STOP THE PAYMENT!