Disorganised! Failed to deliver requested product

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Pramworld - www.pramworld.co.uk
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SharonFlanagan's review of Pramworld - www.pramworld.co.uk

“Disorganised! Failed to deliver requested product”

★☆☆☆☆

written by SharonFlanagan on 15/12/2015

I ordered a Hauck baby car seat choosing Pramworld as they were the cheapest. The car seat that arrived was made by Hauck but was a completely different model to the one I ordered, with a completely different fitting. I queried this and I was told that a replacement was being sent out (couldn't deliver on a week though!) I called to chase at 4pm on Monday to be told the seat I had was definitely correct and to double check. Checked - still wrong seat.

Emailed on Tuesday and waited all day with no response. Called at 4pm to be told that they don't know why but the car seat they claim to sell is in fact a different model altogether and they can't source the one advertised on their website.

Pretty poor all round and wasted almost a week to be told this!

  • Hauck Car Seat

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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