Bought a pram set. They sent a completely different one and it's been used. It's grubby and faded and customer service was rude. Reporting to trading standards !!! This is shocking disgusting service with false advertisement

Asked to pay £10 upfront to return an item as it was of very poor quality and faulty. Ask to speak to the Manager very rude and dosen't listen - he even put the phone down on me!!! Flabbergasted to say the least - DO NOT BUY FROM THIS COMPANY - wish I'd read the reviews before buying

I honestly don't no where to start this company is disgusting take your money don't deliver on day they say ( due to bad weather bear in mind we are in may I don't no we're bad weather is) then when pushchair finally arrives parts missing rang customer services don't no why I bothered to be told another 5 days I would av to wait no apology nothing I WOULD NEVER USE THIS COMPANY AGAIN

I would not recommend this company. I am in receipt of what I believe is a faulty car seat. The manufacturer is saying it is not faulty. This means I will have to pay £10 to send the item back to online4baby for a refund. On the instruction leaflet and the safety sticker on the car seat there should be a holding for the seat belt. Instead there is a massive gap. I am not comfortable using this car seat for my child. Terrible customer service from a manager who once I said I was going to post a bad review got very irate and said he did not want to speak to me anymore!

Brought a pushchair from here and I had so many problems putting the wheels on, no support or help from customer service. They wouldn't return it as I'd open the packaging even though it was their fault I couldn't get the wheels on. Please don't buy from here!!!!!!

i ordered a white cot bed, it came with several marks on wood , sent pictures as proof, I wanted a refund. they made me pay 20 pound to send back faulty goods, customer service is terrible, will never order again,

I ordered the My Toys Clair de Lune moses basket which arrived today but is faulty. The coverlet has been stitched together inside out so the words 'My Toys' are back to front, the washing label is on display and the 3 embroidered toys are unidentifiable as they are just blobs of loose threads. I tried to ring customer services and was on hold for an hour before hanging up. The whole time I was on hold I was told that all the operators were busy and that I was next in the queue. I finally worked out that there was probably no one there to answer the call. And it has cost a fortune ringing an 0870 number on my mobile phone. So I emailed them and was told to send it back via courier or pay an extra £10 if I take it to their nearest DPD depot which is 45 minutes drive from me. I don't see why I should have to pay to send it back or drive it anywhere when it is not my fault they sent me a faulty item. I asked them this and surprisingly I got no answer. I will never use them again, definitely not worth the discount, would've been cheaper on Amazon by the time I've paid to return the damn thing.

I ordered a seat in october 2014 and its now MARCH 2015. I still don't have the refund for a faulty seat they sent to me that was reported the very next day. There is a guy there who thinks of himself as GODFATHER and treating me like his secretary asking me for this email and when was that said ! etc etc and i asked him to check your own records yourself at which point he put the phone down telling me I am being rude ! COMPLETE RUBBISH WASTE OF TIME LOST NEARLY A £100 IN RUBBISH GOODS wish i would have read reviews before ordering from such people

I have received the most appalling service from this company and would like to ensure that no one else has the same experience. I purchased two items, both of which were faulty, but the company refused to provide a refund. Furthemore, the customer service was atrocious, with them suggesting I was at fault for the faulty product. I have never had such a bad experience through a company before and will be making sure I spread the word via social media so that no one else has to experience this.

I have never complained before about any service but I feel really let down by this company. I paid £7.50 extra so that our cot could be delivered on a day and time I would be available to receive it. It didn't arrive when it was supposed to, when I rang about this it was delivered the day before to an unknown neighbour-they did not put a card through the door to say this and then I was unable to collect the cot for some time. I had to ring back multiple times and each time was told it would be looked into and they would get back to me, noone ever does. They said that as I received the delivery before 12pm I cannot get my £7.50 back even though it was not on the day that I paid extra for and a heavily pregnant woman then had to carry it a long way to my house. They will not resolve it and said it is out of their hands and they have no proof that I asked for a specific day. They are not even sorry, so I paid extra for a service that I did not receive. Very unhappy customer here!

Fine for cheap tacky products if they work but if you have any kind of issue with this company then good luck to you! The staff are rude they break laws (the consumer act 1979) and don't listen. We have tried phoning and emailing and they will not listen to our point of view at all they just say 'well we don't think that's the case'. They have been awful to deal with and refuse to accept they are falsly advertising products. I would strongly recommend you avoid this company!

I ordered my pram from this company early July and delivery stated 1-3 days 5 days later I received an email apologising for the the delay, they didn't have my colour pram in stock so I was offered a different choice, refund or I could wait til early August. Stupidly I decided to wait as baby is due end of August. August finally came along and I sent a few emails asking what was going on.....no reply! So I phoned.... no reply! Eventually a I received an email stating my item should be despatched that week ....... a week later no pram so I called and emailed again and still no reply! I then realised that I'd luckily paid via PayPal so started a dispute yesterday and have just received my refund. So I did get a happy out come!!,now I just need to hurry up and order another pram before my baby arrives! Please don't but from these people, check reviews before you buy online

OH MY GOD. I NEVER THOUGHT IT COULD ACTUALLY GET AS BAD AS THIS. ONLINE4BABY ARE JUST ABOUT AS BAD AS IT GETS. IF YOU VALUE YOUR SANITY, AND YOUR HARD EARNED CASH, STEER CLEAR OF THESE JOKERS AND THIEVES. WE PURCHASED A CLARA COT BET DELUXE WHICH CAME DAMAGED, MISSING PARTS, AND HAD NO INSTRUCTIONS!! STILL HERE AND UNUSABLE. WE BOUGHT A HAUCK HIGH CHAIR WHICH HAD A BROKEN LEG PAD AND WAS CLEARLY A FRIDAY AFTERNOON JOB THAT WAS INFIT FOR SALE. STILL WAITING FOR PART OR REPLACEMENT - I DONT EVEN KNOW. WE ONLY RECEIVED 4 OF 5 PACKAGES. WE STILL AWAIT THE FIFTH. MY INBOX WAS PACKED FULL OF JUNKMAIL CHANGING DATES, ADVSING ME OF GOOD NEWS, FOLOWED BY BAD NEW, FOLLOWED BY OTHER UNECCESSARY CLAPTRAP. TWO OUT OF THE FOUR PURCHASES WE RECEIVED HAD CLEARLY BEEN ALREADY RETURNED BY SOME OTHER MUG TO ONLINE4BABY, THEN PUT BACK INTO STOCK AND DISPATCHED TO US WHEN WE PURCHASED (!!!!). THEY HAD BEEN RE-WRAPPED/REPACKED AND RESEALED, WITH THE ORIGINAL DISPATCH LABELS REMOVED. INCREDIBLE REALLY. I NEVER THOUGHT I COULD BE THIS BAD. I HAVE BEEN ONLINE SHPPING SINCE THE VERY BEGINNING OF ONLINE SHOPPING, BUT THESE JOKERS BEAT THE OTHER JOKERS INTO TOUCH FOR UTTERLY APPALLING DOWNRIGHT DISGRACEFUL SMALL CLAIMS COURT WORTHY TRASH GARBAGE SO-CALLED SERVICE. DONT DO IT. PAY THE LITTLE BIT EXTRA AND USE SOMEONE WORTHY LIKE MOTHERCARE OR MAMAS AND PAPPAS. ONLINE4BABY SUCK SO HARD IN EVERY WAY. TO DATE WE STILL HAVE NOT RECEIVED RPELACEMENT PARTS OR IN FACT ANYTHIN WE WERE PROMISED. WE ARE NEARLY TWO HUNDRED QUID OUT OF POCKET.