Awful experience

Kiddies Kingdom - www.kiddies-kingdom.com
★★☆☆☆
1.7
15.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Eleeena90's review of Kiddies Kingdom - www.kiddies-kingdom.com

“Awful experience ”

★☆☆☆☆

written by Eleeena90 on 24/05/2022


Ordered a nursery set for my little one online and didn’t receive confirmation email. Rang the next day to be told they didn’t have my order despite being charged for it. They place my order over the phone for me. Still no confirmation email. Furniture arrives 2 weeks later missing the mattress and also the wrong furniture was ordered. It wasn’t too different so I kept it.

A week later had another delivery from them thinking it was the mattress but no, it was the the furniture again. Now bare in mind this furniture totalled 5 boxes and extremely heavy. Driver refused to take it away despite me not wanting to receive as I have nowhere to store it in my small house. So this was taking up room in my hallway to the point where I couldn’t get my buggy out unless I carried it over my head!

I rang up and informed them the furniture had been delivered again and they thanked me for my honesty (I hindsight I should have kept it and sold it!) told me a collection would be sorted. 3 days later don’t hear anything so I call again. They promise me a collection again and I do receive an email to book a collection slot. The slot rolls around and the courier never turns up. This happened again 3 more times during a 2 week period. Endless phone calls / emails to try and get this sorted. Finally the furniture gets collected no warning or email that the courier was coming so luckily I was in!

Phone kiddies kingdom again to speak to someone as I wasnt happy with how this was dealt with and I waited 2 weeks after my furniture came to receive the mattress (which was the wrong one). 4 weeks later and countless email still no call back or acknowledgement.

Finally get hold of someone to speak to and basically they didn’t want to take any accountability and blamed the courier / external company for the issues. I thought at the very least they were going to offer me something for the inconvenience even a small discount off the mattress as it was so late and again the wrong one would have been nice.

Won’t be ordering again due the lack of customer care and customer service

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

Was this review helpful? 0 0