Poor customer service when products become faulty

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Baby Security - www.babysecurity.co.uk
★★☆☆☆
1.8
From 44 reviews
23.0% of users recommend this

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Clarissa116's review of Baby Security - www.babysecurity.co.uk

“Poor customer service when products become faulty”

★☆☆☆☆

written by Clarissa116 on 29/02/2016

I bought a Motorola baby monitor from here. After about 6 months the parent unit developed a fault and I contacted the retailer to send it back and get a replacement. They refused to replace it and insisted on repairinf it. This is depsite the fact that the longer I go without a working monitor, the danger and incomvenience it caused for me to be able to monitor my child at sleep. They quoted a week to repair and replace - 2 weeks on and still hadn't got the item back!

Steer clear of purchasing from this company. You atre better off buying from a reputable shop where you can take the item back and get an instant replacement within the waranty period.

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