Poor Service

Baby Birds - www.babybirds.co.uk
★★★☆☆
3.1
52.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

AddisonSpencer84's review of Baby Birds - www.babybirds.co.uk

“Poor Service”

★☆☆☆☆

written by AddisonSpencer84 on 06/05/2015

I purchased a pram/ pushchair and accessories after speaking at length to sales staff. After using the pram we found it was not at all suitable for our needs and should not have been recommended to us. There were severe problems with steering, handling and suspension. We were told it was a common fault, so why if this product frequently has issues is it being recommended? The pram was returned for repair and it came back in a far worse state than it. I have contacted them again and they are not interested in helping us at all where they had before when we asked the manufacturer for a solution.
The customer service was great until there was a problem, customer service is not a priority if you are unhappy with a product. I wish I had known that after sales support was so poor I would have gone to another seller.

  • Pram/ Pushchair

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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