AutoDoc Reviews - www.autodoc.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
AutoDoc - www.autodoc.co.uk - Ask a question now

Media Gallery for AutoDoc - www.autodoc.co.uk

AutoDoc - www.autodoc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“dodn't supply what they sell you”

Written on: 25/06/2021 by Gonzaleziw112 (1 review written)

I purchased pair of Hella headlamps as their site said Qty 2 but only one arrived and they said it was a misprint so I returned it and they promised full refund but charged me for return postage.Also the use a .co.uk website they are actually in Germany… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Got what asked for ”

Written on: 08/06/2021 by Nxian (1 review written)

I asked them on chat for correct sizes and how long it would take to deliver before I placed order. I paid by credit card due to bad reviews. They said 6 days to be delivered and it took 6 days to deliver. Asked for bosch products and received bosch products. If u want quick then pay extra and go to UK based company. If u want to save money and wait abit then go for it. Use pay pal or credit card for abit of back up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking level of service ”

Written on: 23/04/2021 by Xblmac (1 review written)

Shocking service Lost a flywheel and took nigh on a month to refund me, I made a second order which was delivered incorrectly, aux belt 500mm too long and they expect me to cover their shipping costs, hands down the worst company I've ever bought from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“After making an order with only "Bosch" branded parts...”

Written on: 17/04/2021 by cardude222 (1 review written)

After making an order with only "Bosch" branded parts for my car, autodoc exchanged parts with a chinese copy brand named "Stark" without asking my the customer for permission.  I payed for original parts, and ordered original parts, but I only got cheap chinese copy. Stay away! And when I complained and wanted my money back, support is horrible, no reply for a week, and then they asked my to fill in a complaint form with all kinds of nonsense information; like the milege on my car, color of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Buyer Beware of this Outfit!”

Written on: 09/04/2021 by sleeves (10 reviews written)

Buyer beware of this outfit. Waited almost three months for delivery of parts. Three times I asked for a refund and kept telling me the order was in Britain but didn`t know where. I finally had to go through PayPal to have my payment refunded. I wouldn`t given them any stars if it was possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“this a German site not uk,avoid still waiting for my part”

Written on: 04/04/2021 by Aldenh452 (1 review written)

Keep clear of this company it is NOT a uk site,it may say .co.uk.it is not it's in Germany.I have not received the part,they do want to give you any information.on their site you pay "vat"at 20 percent ,again to make you believe it's UK,because since brexit we don,t pay vat but import tax instead,no mention of this on their site.after buying part I was given a GLS tracking number as of yet the part has never moved an inch from the company drop off.you carn,t contact GLS delivery firm in Germany… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service.”

Written on: 11/02/2021 by James2006austin (1 review written)

Bought items on 10/11/20, told 2 weeks delivery. 17/12/20 was told items delivered. No items delivered. 11/02/21 still no items and no refund. Terrible company, do not use. Taking them to small claims court to get my money back. Disgusting company. Do not use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Appalling service”

Written on: 21/01/2021 by KailynWalton (1 review written)

This company do not care about their customers. Been waiting 11 days for my order to actually be dispatched even though all items in stock. 1st query to them via e mail totally ignored. 2nd time via chat, Told they will send it when they send it and I just have to suck it up and wait. Avoid at all cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID! - Terrible Customer Service.”

Written on: 14/10/2020 by DavidUK1234 (1 review written)

WARNING! - Autodoc do not care about their customers, once they have your money they will make you wait, customer service is terrible and can even be rude. I ordered two parts, one arrived late the other part I an still waiting for after weeks. I have complained many times and wasted a lot of my time. Autodoc just blames the delivery company and tell me to wait and wait and wait. I contact them but they don't give me any help or support. I will never use Autodoc again, please think carefully… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible service ”

Written on: 29/09/2020 by Odefaux (1 review written)

This company has been messing me around for over two months with regard to a reimbursement of labour. Keeps moving the goalposts. I’ve resubmitted an invoice three times for work a mechanic did. Now the latest is they want a separate invoice for the installation and removal. Basically they are making it impossible to claim. Horrific company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very Poor - Beware”

Written on: 26/07/2020 by Scott1066 (1 review written)

I recently purchased Front ABS sensors for a Nissan van and fitted them. The error message still showed up on the display. I took the van for a diagnostic test at. Local garage and both ABS sensors were showing a fault. The garaged enquired if the sensors were genuine Nissan parts or aftermarket, I stated that I got them from Autodoc. He stated that these sensors don’t work as the van doesn’t recognise them. Which effectively means that Autodoc are selling incompatible parts which will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Don't be miss led”

Written on: 25/02/2020

I ordered some Febi Bilstein rear drop links for a Honda Civic (shown as in stock on their website) and paid £8.45 postage expecting a prompt delivery. One week later I finally receive delivery of some drop links made by a company called Stark that I have never heard of. The parts will fit the car but look like cheap alternatives whereas the Febi Bilstein ones look like O.E parts, which is why I ordered them. While researching this brand online it transpires from various forums that this is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Tool doesn't match description AND late delivery”

Written on: 24/10/2019 by madbilly (1 review written)

Ordering online with Autodoc was okay. Their website isn't brilliant but I put in all the OEM part numbers and they found the parts no problem. Prices are also generally better than the competition, but I think that should be a warning sign because after I ordered that is when the problems began. I ordered in France and their French website says delivery in 1-2 days if everything is in stock. (Note that their websites are identical in every country except the language and the web address, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful - simply do not use”

Written on: 23/09/2019 by w.a.y.n.e (3 reviews written)

Prices look ok, however fluctuate daily, but then postage is quite high Looks like a uk based website, in fact it's part of at least 2 similar sites, all run and operated from germany, where the items ship from. They will accept orders for out of stock parts, not tell you, and then change your ordered item to one of their compatible ones, including modifying the order details/invoice in your online account without notifying you, usually to their nasty own brand STARK which are poor quality and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview