written by 441Whitaker on 22/08/2014
I bought a camera advertised as being in excellent condition and working order. Rocky was away, but the communication from his site was good, and my camera came quickly one he had returned. However, the meter doesn't work. I contacted Rocky who asked me to return the camera. I was planning to do so, after checking that he would pay the postage costs. Then I found the comments on this site, for which I am grateful, since it may have saved me loosing another £5 to return the item, and still not get my money back. I'm going to ask PayPal to get involved.
written by on 17/05/2014
sells faulty cameras that are rubbish and never refunds if you return them dont close paypal case until you get refund very dishonest man
written by Tennantjs31 on 15/04/2014
Bought a few items, one is not present and others damaged, return request well accepted by the seller, very helpful, too bad there will reimburse ever! Multiple emails never answered. tried with another email, response was until I revealed who I am and that I wanted information about the refund. After no more... HIGHLY NOT RECCOMENDED! such behavior can be awarded only by not buying anything more.
written by Sara125 on 25/03/2014
Totally krap company. Ordered a camera described as Good to Mint. The item received was a piece of shti. Ok, i thought no problem i`ll just send it back and get my money back. Doesn`t answer emails or telephone calls or voice messages. Eventually got through to a pleasant lady and after explaining my problem was told to return. I advised i wanted my postage back and covered under DSR. (We will wait and see)Then i get an email from a person, whom tells me item was not damaged when shipped and i was to read the description more clearly, absolute b****ks. The man is a c-on artist do not buy. Whic i had read these reviews first and saved myself some money
written by on 26/02/2014
I ordered two lenses for over £200 three months ago. They never arrived. Rocky responded to all my emails for first six weeks with various excuses making me believe they were coming. He once even wrote "be patient"! Then after six weeks the replies ceased. No response. So I contact Paypal to launch a dispute, they've got protection right?. Well they won't do anything after 45 days (shocking - credit cards are legislated to protect you for six years). The funds came out of my positive Paypal balance so I've no recourse to my credit card provider. Having spoken to Citizens Advice Bureau they are now passing this to Rocky's local Trading Standards office in Bournemouth. When I told them to look online at this review site and the many other Google hits you get about Rocky they said unfortunately that doesn't help them as they need people to call CAB directly to lodge cases. Then they can act. So please everyone out there who's been ripped off you should phone anbd complain so that rockycameras.com can will finally have legal consequences for this dishonest distance selling.
written by ayykkw on 13/01/2014
Returned a camera to but haven't heard a word despite constant e-mails and phone calls. Prices on the website are dirt cheap and I have bought some bargains there (e.g. cameras and some lenses) which have all been fine. However, I don't like dealing with people who mess customers around so please avoid.
written by on 10/11/2013
I was sold a Tamron Adaptall 2 lens full of fungus and when I complained I was totally ignored ... and just gave up in the end to avoid loosing more time and effort in a hopeless cause ...
written by on 31/10/2013
I bought an m42 carl zeiss lens of the rocky cameras site, there where others of the same kind that where marked as semi-working (the aperture wouldn't work correctly) but I chose to spend the extra money on getting one masked as being in excellent condition. I was annoyed to say the least when i got my lens and found that the aperture does not stop down correctly. I've emailed the site and got no response. it only cost £24 for the lens so it's not worth the hassle of chasing this up, sending the lens back (at my expense) and trying to get my money back. All I can do is write this. Judging from other reviews it's a mystery how this site stays in business!
written by on 14/09/2013
Recently ordered a 'fully working, optically perfect' (or words to that effect) Konica 35 compact rangefinder from this joker. The camera arrived looking nice but..... The lens was jammed solid and would not budge to focus it. For you Konica experts out there, no - it wasn't the flash focus limits in action. Secondly the light seals had perished and were all over the inside of the camera. Thirdly. I put a battery in the camera to find that the light meter didn't work. Contacted 'Rocky' and to be fair he did offer a refund. However from other reviews I've read, I would probably invest a lot of time in actually getting the money. As the camera cost £15 and postage to return it would be about £8 I decided to write it off as I didn't want to spend time and energy in pursuing it. The real gripe is that all the above defects were immediately obvious and so I can only assume that he deliberately sends junk out. IMO avoid at all costs... beyond terrible.
written by Declan012 on 31/07/2013
I have made several orders with rocky cameras, all of my items have showed up, either working or not (as specified), and as i expect with old cameras, a bit grummy, but i don't mind cleaning my own cameras. My first order took over two weeks to arrive, my second order took 3 days (maybe he has a two week post office run?), and i've just placed an order now. His customer service is awful, i'll be honest, never answers his phone and never replies to his emails, unless it's to talk about an offer on a camera. I tried to make him an offer, which he accepted, but he did not hold up his end of the bargain. This was solved over paypal. I don't think his prices are too bad, postage is a bit steep. No, he's not great, and i'd always pay with the safety of paypal or some other service like that. Don't expect wonders. Buy with a good backup like Paypal, and you should be alright.
written by on 27/05/2013
How can this bunch stay in business? Until I read the other reviews I assumed I was just an unfortunate exception, but it is perfectly clear that this company has an ongoing practice of taking customers money and not supplying the goods or passing off defective goods as sound. It is a very safe bet that the reviews on this site represent only the tip of the iceberg of customers who have been on the receiving end of rocky cameras trading practices. I only wish that I had an opportunity to meet face to face with Mr. rocky, I would love to discuss his shortcomings with him. What is amazing is that this character has PayPal and presumably credit card facilities at all. To summarise I would recommend this supplier if you are looking for someone to take your money, not supply your goods and then totally ignore you, If that's not what you're looking for, then avoid rocky cameras like dysentery.
written by on 11/05/2013
Pile them high and sell them cheap! With Rocky you need to look at the equipment before you buy. He deals in a lot of average stuff, but there are a few gems!
written by on 15/03/2013
I bought a Pentax SLR and an Olympus Trip from him. Both were advertised as working, both were only suitable for parts. Too expensive to send back to the UK.
written by on 08/03/2013
First time using this guy (and last)! Ordered a lens hood for my Ricoh compact,paid,received a despatched note within a few hours. Week later,nothing. No reply to email or phone. Now opened case with paypal but hes has not even responded to that. Keep away !
written by on 22/01/2013
Ordered January 10th, received a prompt "dispatch" mail but without a tracking number. It is now two weeks later and I tried to contact "Rocky Cameras" several times via e-mail and never received a response. I also opened a Paypal dispute to trigger any form of reaction but ... nothing. Will try to get my money back now through Paypal. Looking at the amount of negative feedback here I wonder how this guy can still be in business. Not recommended! Buy elsewhere!
written by TractorboyPaul on 16/01/2013
Am always willing to give the benefit of the doubt but with Rockys Cameras (aka Mr Keith Rock) I recommend a wide berth. Ordered about 4 bits from him and only one either worked or was as described (a Pentax 28-90AF lens) Whenever I have emailed him to get his side I never receive a reply let alone a refund. He attends "Photographica" every year and has a huge stall selling everything from some nice bits to basically rubbish - all he is interested in a making £££££ by selling stuff in the hope his positive sales out number his negative ones. About the only positive thing I can say about Rockys Cameras is the website - shame he can put the same amount of effort into his sales etc
written by fredtheoyster on 05/12/2012
I've now made four purchases from this seller, and have been satisfied on each occasion. The second order never arrived, but I received a prompt and courteous refund when I informed Rocky of this. The other three were no trouble either. I tend to buy cameras as "projects" - ie. ones that are advertised as faulty, and repair them myself, so I've had little necessity of high expectations with what I bought, but the items received have met or exceeded the condition as advertised, and in most cases have turned out very well once the required cleaning and repairs were done. If you want a source of photographic items that are very cheap but may require some TLC before they can be put back to use, and you're happy to do the work, I can thoroughly recommend.
written by palabrant on 16/11/2012
Would have given no stars but one is the minimum. Order not received; no replies to emails, 'not here' when you phone, description of items unreliable. Had one purchase; price OK ish but item not as good as described and needed to get a replacement item from different seller. But not going to hang someone for one mistake so... despite this I went ahead and ordered a couple of further items. Never received these and no response whatsover from Rockys . The phone was actually answered once but of course Mr Rocky himself 'wasn't at home'. Now trying to get money back through Paypal now.
written by on 06/11/2012
I ordered a camera body. Fine. It arrived on time. Fine. Opened box. Wrong camera. A model up and missing case. Starting to waver. Camera dirty. Still wavering. Tested it and speed selector stuck. Not fine. Emailed no response. Not fine. Emailed again. No response. Not fine. Emailed again. No response. Not fine. Saw that paypal has option to open dispute. Dispute opened. Fine. Not dealing with Keith Rock again. Fine.
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As rated by our community of reviewers
Bearshit's Comment
Written on: 22/08/2014
Anyone who has, or has had a problem with Rocky Cameras should report the matter to Dorset Trading Standards.
Bearshit's Comment
Written on: 29/09/2014
Update: Thanks to the intervention of Dorset Trading Standards, Mr Rock got a visit, and paid all of my money back. If you have a problem with Rocky Cameras, please contact Dorset Trading Standards, as they are now aware of the problem.