Terrible communication terrible customer service

I placed my order online for store collection and received a confirmation email - so far so good.

As per the email I went to the store on the correct date to collect my camera only to be told they had no idea when it would be arriving as it could not be found on there system but I was assured I would receive an email when it was available.

A month on and I hear nothing so check my order status online "cancelled". Upon emailing customer services I am told they have no idea why it has been cancelled but it has and they are very sorry.

The camera I had ordered is no longer visible on the website but exdemo items are and at a higher price than my original order. Once again I contact customer services to see if they will honor my original order value but with an exdemo item....

No

Not we apologise and can knock £30 off the price of a second hand camera despite ordering a new one. Just NO.

For a well known company this is the worst customer service I have ever received and would not use them for any purchase again. It is not surprising Amazon are so successful when they have better prices and better customer service. It's not the internet that is putting high street retailers out of business it is there own customer service.