nowhere near as good as they used to be

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The Book Depository - www.bookdepository.co.uk
★★★★☆
4.2
83.0% of users recommend this
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sayingithonestly's review of The Book Depository - www.bookdepository.co.uk

“nowhere near as good as they used to be”

★★☆☆☆

written by sayingithonestly on 31/12/2020

At one point i could easily recommend the site, but not anymore...
Prices can fluctuate significantly for the same book (independent of taxes/currency differences), depending on the IP (!) EVEN IF THE SAME DELIVERY ADDRESS IS LISTED!
Discounts/coupon codes are rare these days & on & off you may be subject to orders you've placed, cancelled & refunded out of nowhere with no consideration of compensation to be given.
Customer service can range from excellent to exceptionally poor, bordering condescending & dismissive!
The strange thing is, book depository was bought out by amazon, yet to this day, amazon does have one of the best, attentive standards of customer service so how is it that it has not flowed through to book depository?
In all honesty, it's as though book depository does not feel the need to 'try' with their customers anymore...
These days, i'd recommend up & coming sites like 'awesome books' - sites that have re-focused on customer service, expanded range & offered more competitive prices at times than book depository offers.

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