Avoid like the plague!

 Avoid like the plague!

Book arrived late. When I queried it, and ever since on many occasions, they refuse to even address, never mind answer my questions! And they even have the unmitigated gall to claim "We are not willfully withholding any information"! This is nothing less than a bald-faced story!

They refuse to listen, e.g. at no time did I ever tell them I had not received the book. The persistently chose to ignore that and now, after many weeks and many emails repeating myself, they have issued a refund. But even with that, they could/would not do that in a timely manner!

And, potentially even worse, they play fast and loose with your personal data! In my case, they confirmed the book was being sold to me by one company in the USA, yet a totally different company contacted me - eventually - one who I did not know, had never heard of and at no time authorised anyone to give them my personal data!

When I challenged AbeBooks about this, their response (after ignoring me repeatedly) clearly demonstrated that they have conducted no due diligence of any description, as the GDPR and the Data Protection Act 2018 require them to do!

Their supervisor claims "Unfortunately I don't have any additional levels I can escalate this for, as you've been escalated to a supervisor. Our team is quite small."

So what?! AbeBooks is not a company registered in the UK, so, either it is some other UK registered company 'trading as', or they are part of an overseas company 'trading as' in the UK, or the supervisor is and independent trader, a one man band, so to speak.

Whichever is the case, that band's music is utter garbage!