Ebay USA - www.ebay.com

I cracked my iPad pro 9.7 screen on my private jet during a business trip. The person I dealt with fixed my digitizer within an hour. Great customer service.

did not use ebay for a couple of years. tried to sign in, cancelled. sevice non-existent. have purchased many times had excellent rating, will not restart. will go to amazon.

I bought from expensive items, such DSLR camera to perfumes and small DYI tools for my husband. Sellers were good. Of course, you have to analyze each seller, reviews, etc, otherwise Recommemd it.

The payment I do ot by credot card.

Again - be patient with this site, a bit outdated design....hard to navigate. The mobile version - I personally can't handle it - too much for such a small screen:)

E-Bay will always protect their sellers NO MATTER WHAT! You can prove the seller is unscrupulous and they will argue how wonderful the seller is!! They will never help you in a dispute against a seller. Buyer beware!!

They sell your information and track everything about you. Don't trust them at all. If you get spam it mist likely was caused from going on ebay. The government should shut them down.

ncu dj du do dk cu dpnci du p nduibdidnod di dikd id dj cj

I know ebay his around for a long time probably longe than amazon but most people tend to think amazon is always the cheapest. News flash: Amazon charges sellers 15 percent as oppose to ebays 10 percent which means sellers can charge less on ebay. I have bought quite a few items on ebay cheaper than amazon.

I've used eBay for just over 12 years, in that time I've accrued 500+ positive feedback, almost all of that through buying goods. I seldom sell. That said, inclusive of what I’ve sold, I don’t have a single neutral or negative feedback.

I've never had an issue with selling an item, and I've seldom had issues with buying items.

Usually, when I have an issue with buying an item (it's not as described, it's damaged, it's worse condition than stated, or it never arrives etc.) I usually go through PayPal to log a dispute.

In the past month, I’ve opened six cases on eBay. Three were for goods not as described, which the vendors refused to provide returns labels for, two were for items which arrived badly damaged and another was for an item which was two weeks late. I closed the latter case a few days later, when the item finally arrived, about 17 days after the estimated latest delivery date.

One of the damaged item’s cases was accepted by the vendor and they sent a returns label. Great.

The remaining four, where all vendors in Malaysia. All four orders were anime DVDs. Two were not as described, i.e. they were advertised as new, but upon receiving them it was clear they were pirated, illegal, extremely poor quality copies (pixelated, faded, dark image but a recent release, not a 1980s one). The vendor confirmed via message that he had tested other discs of that title, and had experienced the same audio and visual issues that I had sent evidence of. Despite that blatant admission, he refused to give me a returns label for Malaysia, offering a mere 10% discount for something unwatchable. I wasn’t going to shell out for a return myself! I promptly escalated the cases to eBay who refunded my money. The DVDs went in the bin and I bought region 2 copies instead for twice the price . They were flawless.

A third was advertised as having English subtitles…it didn’t. A different vendor, but again ‘whoops sorry, how about a 10% discount?’ Umm…how about no…I don’t speak Japanese so I kinda need the non-existent subtitles. Outright refused to give me a returns label despite listing the item as ‘ENG SUB’. Escalated the case, got my money back. Again, bought a region 2 copy, for twice as much, and binned that one.

The fourth DVD is the one which is leading me to close my eBay account. It was ‘new’ but all of the cardboard was visibly damaged even though the item was vacuum sealed in cellophane. I logged the case and attached four pictures. It was tatty and possibly an old, second hand DVD which they had resealed. I can only assume it was resealed on some machine, as it was fully sealed but also fully destroyed inside the cellophane.

The vendor did not reply to my messages. After a week I escalated the case to eBay.

I buy a lot of things from eBay.com not just .co.uk. I logged into the .com site to check on a region 1 DVD I wanted to buy which wasn’t available on .co.uk or other UK sites, and decided to escalate the claim for the aforementioned fourth Malaysian DVD whilst I was there. Without realising, I escalated the claim to the US customer service. I immediately swapped to eBay.co.uk and asked them to swap the claim to the UK customer service. They said they couldn’t.

I didn’t think it would be a problem beyond that.

First, they put the escalated claim on hold for a further week (you have to wait a week after opening a case, whereby you’re encouraged to resolve the matter with the vendor directly, before you can escalate the claim to involve eBay), stating they would contact the seller on my behalf to ask for a returns label (the vendor ignored my messages about this beforehand). They promised that if he ignored them too, I’d get a refund after the extra week. He ignored eBay, as he did me. EBay.com then changed the goalposts and put my claim on hold for a second week, after the 1 week claim wait time, and 1 week intervention wait time I had already experienced.

I then received an e-mail stating that my account was suspicious as I had ‘multiple accounts’ and ‘multiple claims’ and that they would investigate my account before letting me know if I can have my money back for the clearly second hand, damaged, misrepresented goods.

How dare they!!! Umm, I have one account. Do eBay not even understand how their own website works. A customers username and password works on ANY eBay site whether it’s the UK .co.uk, US .com or even Irish .ie sites! I only have one account!?!

I have bought no fewer than 60 DVDs over the past two months, mostly through Malaysian vendors selling on eBay. MOST have been perfect. Out of over 40 purchases and two sales in the last 30 days alone, I logged a grand total of six claims, one of which I closed when the item was received. Five valid claims for damaged and misadvertised goods, out of over 40 purchases, 12 years of use, 500+ positive feedback, 0 negative feedback, thousands spent through their platform, and only just recently a £600 desktop sold through their site last month (they took £60!!!) and that’s how they treat me?! With contempt and suspicion?! The claim in particular that they’ve held, the guy hasn’t even responded to once, in over two weeks – including to eBay themselves, yet they’ve kept my money.

After that rude e-mail I closed the eBay claim and opened a PayPal one.

I will never use eBay again. They brag about their ‘Money Back Guarantee’ and when people want to use it they outright imply you’re a scammer, for expecting your money back for items badly damaged or completely the polar opposite of what they’re described as

Out of over 500 purchases across 12 years, I have filed claims for <2% of them…i.e. 10 things in 12 years. Yes 6 claims were opened within 30 days, but it’s not my fault the vendors lied, or Malaysia Post/Royal Mail damaged the items.

I have had one buyer complain to me of damaged goods I sold them, and I immediately refunded them upon seeing the pics, and took up the issue with the courier. I expect the same treatment as a buyer.

I expect better treatment from eBay having used the platform for so long. People might read this and think ‘pffft, 500+ purchases in 12 years, you’re not that much of a good customer’…maybe they’re right. I do 80% of my buying on Amazon and 20% on eBay. I’ll just pay a few ££ more and use Amazon, who always have my back. Those 500+ transactions on eBay are there whilst doing 80% of my purchases on Amazon and a fair few on Zavvi. That just goes to show how much of an online shopping addiction I’ve got.

I won’t use eBay again. It’s bad enough getting goods in that condition to start with. Then being ignored by the vendor and being passively branded as a suspicious potential fraudster by customer services is UNACCEPTABLE.

As others have also said, they're exceptionally difficult to even contact too. Half the time, you have to lie and say the query is about account problems, to be able to even get to live chat or a call back. Most of the time you're directed to self help and fobbed off.

Bye bye eBay!

I have been buying on Ebay for a few years now and have gone through all sorts of problems. I tried buying some gemstones from different overseas sellers only to find that they were all fake. The when I returned them all, my account was frozen because I had too many returns even though they were all fake stones from all of the sellers. I was livid. Now I am trying to buy toys for my grandson and I am seeing sellers trying to sell "used" toys for more than they were NEW and then adding shipping on top of that. It's ridiculous. I see them selling Legos that were "free" with purchase items and they are trying to get $30 or $40 for something that didn't cost them anything to begin with. I put in "Best Offer" on items, and the sellers just ignore my offer and let it expire without any communication and I lose out on that offer as well as missing an auction on the same item from another seller that I couldn't bid on because I had to wait 48 hours to get an answer from my offer. I didn't want to end up with 2 of the same item. Don't these sellers know that you can look up the original price of Legos on several sites? One item I purchased did say it was used, and I understand that it would be missing a few pieces. But when I got it, it was missing over 125 pieces and you couldn't put the airplane or the other designs together with that many pieces missing. That was a deliberate omission. And now she knows how many pieces are missing (because I went through the list you can easily get on line)and she's re-selling the item and still not notifying buyers of how many pieces are missing and still asking the same price. You have to be really really vigilant. You have to ask how many parts and pieces are missing. If you can't get an answer, then make sure they take returns. If not, don't bid on it. Or at least make sure you read the description word for word so that if it doesn't live up to the description, you have a leg to stand on with Ebay.

I bought a Nexus 7 tablet computer from an ebay seller and I received an item which is not working. I asked the seller for a replacement if he could send it as soon as possible or else a refund. Seller asked me to ship the item back and I did it by spending more than 15$. I didnt hear anything from the seller for a few days and so I bought the same item from another site.

Then I got a mail from seller saying that a replacement item has shipped. ( They didn't ask me a word before sending this). When I informed them , they ask me not to receive the package. But they sent the package using USPS and they simply left the package at the door, so I didnt get a chance to refuse or reject. When I informed ebay about this they simply ask me to send this again and I will get a refund of the same amount. I send the package again with UPS spend 15 more dollars.

The result, lost 30 dollars and my drive to UPS office twice and still waiting for a refund.