They are not helping

I’m not regular cash converter buyer but I do sale sometime but whenever I go there they just make excuses not to buy the stuff , when they asked for address and I said my address has been changed , they turn me down and had to go somewhere els or comeback next day with proof of address , or the other day they want ID card which I’ve lost my ID and I had photo of my driving license on my mobile which they didn’t except , I feel like because they working for company they don’t do they best to make the deal happen or negotiate the deal to make money , I bet if the stuff get percentage of each deal they’d kill it as there is a huge potential on this rare business, imagine 50% of households and gadgets in uk are either donated , take it to recycling centre , or let outside houses to be collected by rubbish man , and this guys are buying them. I suggest no1: expand the business and open more branch to buy and sale clothes no2: don’t turn down the deal because of not having proof of address as address has been changed,… good luck Dav ealing london uk