This bank does not have a scanner or use external e mail.

Sent a interest calculation query on their secure sight and they posted the response but failed to advise by secure message. Asked them via secure message to copy and paste their calculation response on the secure site and they replied that they could not do that. Then asked them via secure message to scan and e mail the interest calculation they answered by secure mail as follows.

"Thank you for your message

In response to your enquiry no we do not have a scanner and we do not use external e mail nor do we have plans to implement the use of either in the near future

The information has been sent to you and hopefully you will receive it shortly

Kind regards

******************
Senior Operations Manager"

I trust that this can of assistance

In case you are reading this Alysson this is of no assistance whatsover and 3 months later I am non the wiser as to why you have not paid interest on a substantial amount of funds you had on a particular day and a simple explanation could have been given by secure mail regarding why no interest was paid.

When my funds have matured, no more business is the message relayed.