The Worst Banking Experience of my Life

After eighteen problem free years with Bank of Scotland Jersey I am now at the mercy of Lloyds TSB International. I have waited three months for a document to be sent to me to unlock my account. I should explain that I gave the correct characters however the computer said they were incorrect, thus I was locked out even giving the correct details. I have since learnt that Lloyds have had computer cliches which have caused errors in passwords.

When you call it takes forever to get through, the customer service is shocking and to make matters worse my name was removed from our bank statement when it was posted recently, is that legal? Another computer cliche I am told.

So here I am in Australia with no way to speak to anyone at the bank where I hold my account, they can't speak to me as I am locked out...I cant get 'in' until they send me a piece of paper and I return it and no, it cant be emailed. who said we are living in the 21st century?

A word of advice don't bank with Lloyds TSB...

Update: the form I've been waiting three months for, doesn't exist...they have just told me they might have it at the bank tomorrow...now thats service