Bought a house on The Paddocks, Preston. Had a professional snagger come and take a look as we have bought a new build before and know how bad it can be. Didn't move into the house for 6 weeks after completion, gave them the list and a key so they could get on with the snags whilst nobody was in. They just took this as breathing room to do absolutely nothing. We're now 5 months in and a third of the list is still not done or even booked in, sat here with an unusable downstairs toilet that is mouldy and infested with bugs, broken guttering and many many others. My advice to anyone is to avoid, but if you go ahead anyway, make sure you get a professional snagger and hound them daily.

Wainhomes offer no customer service - expect a upsetting, stressful, disheartening experience if you do any business with them. It has taken years to get my home to the quality I expected to buy it at. They were threatening and used bully techniques my solicitor was horrified with - AVOID AT ALL COSTS!! Imagine holes in wall, flooded gardens, cracked shower screens, faulty plumbing, dangerous electrics

We bought a new home from Wain Homes Northwest Ltd in December 2017 at their development in Chinley, Derbyshire. We commissioned a professional snag survey before we moved in which identified 149 snags, which were given to the Site Manager and Customer “helpline” to resolve. Most of these eventually had to be fixed by us, due to the apparently deliberate tag-team of the customer helpline and the site manager - each referring the problem to another, but the snag never getting resolved. This is a common complaint amongst most of our neighbours - poor build quality and exceptionally poor customer service It got worse three months after moving in when internal plumbing cam apart in the roof space, flooding the house, necessitating a complete replacement of the internal plasterwork and extensive damage. We were out of our new home for over 4 months whilst it was repaired by our insurers. Naturally, Wain home homes denied responsibility for the poor workmanship that caused the flood. Two years later, just before the date of the court hearing (that my house insurers initiated), Wain Homes settled and they paid all the costs of the repairs and uninsured losses. No apology received from Wain Homes however!! As of today, two and half years after completion, some snags remain unresolved and the “Customer Charter” documentation at 30 days and two year periods have never even been sent to us for review, and certainly not signed by us. We have bought new houses from, Redrow, Birch Homes and Tarmac before, so we used to having small snags and getting them resolved amicably. Wain Homes however do offer anything approaching customer service, and we would say they deliberately avoid fixing anything to maximise their profit margin. Their Customer code is not honoured and they rely upon their customers getting tired of comparing and the NHBC is frankly a waste of time. AVOID this builder - do not believe their promises, because you will be disappointed.

We are now at 3 and a half years and we are still waiting for our original snagging list to be dealt with. Render was 1/3 of the thickness of building regulations, constant leaks, dangerous "craftmanship", missing insulation, non existent customer service. Avoid at ALL costs! If you've already put down your reservation, just cut your losses and run. They've got your £500 but it's too late now...

My experience of Director and Sales Director has left me with the impression they/Wainhomes are not an honourable organisation. The sale representative at a particular site in Lancashire had taken £500 from me to secure a particular plot that they would finish building before Christmas this year. While the sales representative was on annual leave and with full knowledge of my payment of £500; Sales Director authorised a trainee representative to take another £500 from another person for the same specific plot - in breach of Wainhomes' own terms and conditions. Such breach was communicated to me via text message which essentially told me I could not buy the plot I had signed for. These issues of breach are yet to be resolved and I am still waiting for the Director to respond to my letter of complaint that he received on 24 October 2018. In addition, they have not returned my £500 and I am now being told I can buy another plot which won't be ready until around easter next year. It all feels very unprofessional, high pressured, aggressive and dishonourable. Based on my experience, I could not recommend this company to anyone.

The customer service is rubbish, the build quality is poor and you will get nowhere trying to get faults fixed. Many people have had a lot of issues,

Against the wishes of perhaps all the local population homes are to be built on lanbs road thornton. The road network is chocked as it is.Money is the only consideration from this builder be warned.

Wain Homes are advertising new homes in thornton Cleveleys and their advance information sounds idyllic. However, local resdients reading the advance information would never recognise the locality in Laambs rd as described by Wain. They calim the development is well served by schools both primary and secondary. They do not explain that all the local schools are over subscribed and children will have to travel at least 2 miles. They also claim easy access to the M55 but do not explain that this is via a local road that has not been improved for over 30 years when it was used for horse and cart and is now gridlocked every morning and evening. In fact it can take up to an hour to travel to the M55. Anyone considering this development should investigate further. Talk to local people. Read local social media and then look elsewhere .

Developments tight packed into green belt flood plane. No adequate local amenities or vehicular access. Totally unwanted and unnecessary developments.

To be built on a road that is already overloaded with traffic. Some days it can take 30 minutes to get to the roundabout at the end of the road. Sometime it takes up to an hour to get to the M55.

Wainhomes are still selling houses as leasehold however they will give 'freehold' included if demanded at reservation. However the 'freehold' is fleecehold. (Fleecehold is defined as any property purported as freehold but contains toxic covenant generating fees. The aim is to fleece homeowners!). Many so called 'freehold' properties require permission with unlimited 'admin' fees from management companies for all sorts of ridiculous things from putting up a sky dish to selling the house. Also many developments are now sold on to investment companies rather than adopted by the council, so buyers are responsible for the financial cost and upkeep of sewerage pumps, roads and 'green spaces' etc (estate service charges), again with unlimited financial clauses decided by the management companies which doesn't have to reflect the true cost. For us, the most onerous covenant on our dream house was the potential 5% annual increase on the estate service charges. Therefore what would be a relatively reasonable initial couple hundred pounds per year will turn into £20,000 per year in 100 years!!! This means it is not inflation linked. (Obviously this wouldn't directly affect us but would have a considerable negative effect on the resale). Buyers are essentially signing a dotted line to allow companies to demand a never ending and unlimited amount of money. Don't let anyone tell you money generating covenants are ok because they are the norm (they're not) and protect you (they don't). People buy new builds in good faith however that is no longer wise. Buyers beware! The National Leasehold Campaign and homeownersrights have a wealth of advice and real life horror stories.

Bought a house in congleton in 2013 at swans reach, we purchased a 5 bedroom Cambridge and were initially happy with the smooth purchase. Our happiness ended abruptly though once we got into the house, horrific snags including a 3 year battle over sun standard windows which included numerous visitors from the manufacturers, installers and finally glazing federation (who ruled in our favour). The managing director north west is a rude and arrogant man who does not care about customers. We had the pleasure of him in our home and he was incredibly rude to my father in law for no reason. However the icing on the cake is the lovely lady in customer service, this woman is the rudest and most useless customer service rep I have ever dealt with. She even attended our home and began to shout at my husband "this is my meeting" or words to that effect. Steer clear of them if you value your sanity !!