WAIN Homes Northwest Ltd - Extremely Poor - AVOID!

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Adas155's review of Wainhomes - www.wainhomes.net


“WAIN Homes Northwest Ltd - Extremely Poor - AVOID!”

Written on: 27/06/2020 by Adas155 (1 review written)

We bought a new home from Wain Homes Northwest Ltd in December 2017 at their development in Chinley, Derbyshire. We commissioned a professional snag survey before we moved in which identified 149 snags, which were given to the Site Manager and Customer “helpline” to resolve. Most of these eventually had to be fixed by us, due to the apparently deliberate tag-team of the customer helpline and the site manager - each referring the problem to another, but the snag never getting resolved. This is a common complaint amongst most of our neighbours - poor build quality and exceptionally poor customer service

It got worse three months after moving in when internal plumbing cam apart in the roof space, flooding the house, necessitating a complete replacement of the internal plasterwork and extensive damage. We were out of our new home for over 4 months whilst it was repaired by our insurers. Naturally, Wain home homes denied responsibility for the poor workmanship that caused the flood. Two years later, just before the date of the court hearing (that my house insurers initiated), Wain Homes settled and they paid all the costs of the repairs and uninsured losses. No apology received from Wain Homes however!!

As of today, two and half years after completion, some snags remain unresolved and the “Customer Charter” documentation at 30 days and two year periods have never even been sent to us for review, and certainly not signed by us.

We have bought new houses from, Redrow, Birch Homes and Tarmac before, so we used to having small snags and getting them resolved amicably. Wain Homes however do offer anything approaching customer service, and we would say they deliberately avoid fixing anything to maximise their profit margin. Their Customer code is not honoured and they rely upon their customers getting tired of comparing and the NHBC is frankly a waste of time. AVOID this builder - do not believe their promises, because you will be disappointed.

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