Story Homes - Review

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1.3 / 5
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  • Value For Money

Guest's review of Story Homes -


“We misguidedly fell for the 5 star propaganda. Bought...”

Written on: 22/08/2018

We misguidedly fell for the 5 star propaganda. Bought on Eden Gate Houghton.

The basic house design was good but there was apparently lack of technical understanding of affect of meeting changing building regs and layout.

Underfloor vents are bricked over (maybe because new regs, require disabled access), lofts suffer from condensation, central heating control system not functional - (two zone fitted - hall radiator shuts down up-stairs heating as heat flows up the stairs).

Several reports of misinstalled gas fires, non fitting of air venting devices on 'smelly' pipes, pavements unmade and rough for two years, gas cut off by contractors mal operation.

Hopeless customer service contact centre (but when workmen actually come to clear faults give good service).

When a fault reported on one house - say smelly pipe fault - no attempt made to check whether repeated by sub contractor as one would expect from reputable builder.

No sign of quality control over work of sub contractors one would reasonably expect now.

Get impression the the person I dealt with have expanded faster than the company management can adapt to maintain basic level of control of quality or customer satisfaction (or safety?).

Actually feel sorry for The person I dealt with he has been let down.

  • Under 10 Years

    Lived in Home

  • Value For Money

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