For any first time buyers about to purchase through Shanly I would strongly suggest reading their online review ratings. It is very low and we had first hand experience dealing with them. We have now withdrawn our purchase with them after shanly told us several things about the property completion dates. They advertised online as an added incentive to purchase now to take advantage of the stamp duty holiday. This was the major factor and condition of our purchase, we were guaranteed by shanly that we can complete in June. We were still paying a part of the stamp duty fee as the property is over the 500k threshold, however we were still saving over £12k in additional fees. They told us at the time of reserving a plot that the building was on schedule to complete by the end of May. This was one of the several things we were told as the building wasn’t anywhere near being finished, our solicitor searches highlighted they needed fire and safety checks, soil contamination, drains connected to name a few. They were aware throughout that they were far from meeting the end June stamp duty holiday but kept us waiting for weeks. The communication has been appalling as we have had to chase them throughout, we have now lost money on paying a solicitor! We tried to renegotiate as we felt shanly should honour the additional stamp fee as it is their delays not ours, however they flatly refused and was even told by the salesman that it isn’t their problem. Disheartened and disappointed I starting looking up their complaints dept. and came across so many online reviews telling people to stay away!! I am now working with a reliable developer but I have heard from several developers and estate agents that we had a lucky escape! They might offer pretty new builds but you will have issues later on..stay away!!!

Genuinely shambolic house builder. I bought my first home from Shanly Homes 4 years ago and am waiting for their contractor to fix the 18th roof leak. Whilst I am constantly being reassured that something is being done, I have had no real contact for two months and the roof leak is getting worse. I've emailed them today and after two months of "waiting for materials" they have suddenly arrived today and are coming to fix the leak. Overall opinion of them is that they produce shoddy workmanship, are deceitful and have poor customer service. I will never be buying from Shanly again and couldn't recommend them less if you are buying a house.

I won't bore you with the dozens of complaint details, as many are listed in other reviews, but just to say that Shanly Homes is very efficient at selling you the property, but as soon as you move in, they are totally uninterested. We have had problems with the underfloor heating (wires not connected properly), electricity tripping out halfway through cooking a meal & again while we were away, causing us to loose all food in the fridge, dishwasher fitted so badly that the door could not be opened more than half way, making it difficult to load the machine, water leaking behind the walls of the kitchen & living room ceiling, bits of skirting falling off - the list goes on & on. We have been living here for 2 years & have had more problems with this property than we had during the 30 years we spent in our previous home which was 3 times the size.

Since two year by now , my flat has poor sound insulation, water leak to the wall, insecure building entrance door which those problem are not fixing and no responsible to do so. I am very disappointed and regret I bought from Shanly homes. Please never buy from Shanly. Don't want people suffer like my situation.

Horrible company. Managment are a bunch of bullies hiding behind their desks. Take your money and promise you everything. Swiftly changes when you move in. Avoid if you are thinking about buying a premium home. It’s not premium service or premium contractors. Had every imaginable leak, heating, water issue etc... Some not fixed still and forever chasing via emails. They wear you down like a crocodile till you give up and submit. I’d jump out the window if it weren’t for the safety latches.

At first, Shamly seem reputable, and the agent made all the right noises. House purchase went smoothly. However, it's after you move in when all the problems start. The quality of their contractors is appalling, with a long list of shoddy craftsmanship. Windows didn't open, radiators leaked, missing loft insulation, light fittings falling off the ceiling, creaking floorboards, staircase that is falling away from the rest of the house, and a flooded garden. The sound insulation is so bad, you can hear everything your neighbours say and do. Heaven help you if you have a noisy, inconsiderate neighbour and screaming children. Their customer service is non-existent, and they use any excuse to avoid their obligations to you. After they've sold the last house on the development, they cancel the contract with the gardeners, and abandon you in a dirty neighbourhood, overgrown with weeds and litter. I do not recommend this shambles of a developer.

I bought a new flat from shanly home on 6 months ago, it is a good looking flat but sine I moved in I have experienced a water leaks from the wall and then the noise problem. Recently I have suffered a series this noise above my flat such as footsteps, people making conversation, music, moving things etc. I have reported to customer team and their senior manager but they were poor respond and not helpful at all. Disappointing with their services ( Shanly home )/ expensive building, it has been more than 3 months i deal with this problem and still waiting what they are going to solve this problem.

We live next door to the Banks Place development and in the two years this has been built we've had persistent dust, brick and dirt particles blown over the fence onto our windows. We had enquired about window cleaning for the immediate neighbours when the development was complete and was told that this would be something they would look into. Now that the development is complete they have backtracked and told us that the vast swathes of airborne particulates coming from their gravel, sand and rubbish piles was "actually from the main road" so they are not obligated to clean anything. I have contacted their Southern Managing Director who was equally as arrogant about the civic responsibility of the company and flat out refused to even acknowledge my complaint. This is on top of the damage caused to our fence by their workers who have caused it to lean over, they are still yet to address that they have caused this by knocking out concrete support columns, and their workers urinating up against this fence and the development in general. My experience with this company as a direct neighbour has been frustrating and exceedingly negative.

We have been absolutely shocked by the appalling behaviour and lack of professional integrity we experienced. They kept chasing us for a PX and when we agreed , they pulled out two days later. Then they asked us again and put it into writing to confirm. Then, 13 days before we were due to move they decided they did not want PX. No one told us though, we only found out when going to visit the house! Their excuse, we don’t really do PX and it’s too risky. I assume they shouldn’t hound the buyer to do one then. This is after they had taken thousands of pounds off us. AVOID at all costs. Unreliable and unremorseful

Whilst the buildings are structurally sound, the Shanly finish is often rushed and poor. Their two year guarantee is a joke as Shanly are very reluctant to undertake any remedial work without constant chasing. They hate spending money on snagging and are very reluctant to send contractors still working on site to do repairs. Shanly generally seem to have little control over contractors who are often unhappy working for them. Shanly themselves have a high turnover amongst some key staff, which adds to the chaos. After the contractors have left the site, customer services continue to promise repairs, but rely heavily on you not chasing them to get the work done. The complaints process is useless, with more failed promises of getting works done. The company strategy seems to be to encourage you to give up, go away and pay for the repairs yourselves, especially where significant cost is involved. This is achieved by stringing you along with promises that quotes are being obtained and then various cancelled dates for work to be completed, or no dates being offered at all. Shanly are the worst company that I have ever bought a new build property from. So, ignore the sales promises and buy elsewhere

All the windows were poor quality, the wind draft makes the room very cold in winter, a couple of the windows can't even closed properly. There was water leak under the bathroom tub, we found the plumper who told us there we have to take off the tiles on the side of the bath because there is no other ways to access to the pipes. My neighbours have had loft extentions done which we are planning to do as well. First of all I don't undertstand why we should pay the business to give us the permission to do this job! I thought this is my house now! as long as the council approves my planning permission, I can do whatever I want! Second, my neighbour last year only paid £100 for loft conversion, and now they asking for £600, they are just mock your money. NEVER buy any Shanly homes houses!

First time Shanly buyer and never again. Workmanship poor. No one seems to have any pride in their work. This is obviously not checked by more senior staff. They presented us with a property after being given the "Shanly Sparkle". What a joke! Place was filthy with many, many snagging issues. A year on and these are still being 'rectified'. A very disappointing experience for a very expensive property. Senior staff, even at Director level do not want to know about these issues. They agree to meet and then cancel at the last minute. If people at the top aren't bothered why should those lower down the chain have any pride in what they are doing. Many of the contractors came from far afield making us question whether they just go for the cheapest quote. Their after sales person says all the right things but her life must be a misery as she has to constantly apologise on behalf of the company. This isn't a one off, we know of so many other homeowners who have had a similar experience. Our advice is do not purchase a Shanly property. Until people vote with their feet they will keep producing properties that are poorly constructed and continue to be arrogant and dismissive once they have your hard earned money!

Appalling sales process. They wanted us to exchange contracts months and months in advance. As it was people in the chain weren't ready, which frankly saved us from what was an abysmal sales, building and purchase process. Extremely poor communication and shocking customer service and treatment. They were months off the expected date for completion of build which would have left us homeless and severely out of pocket. In the end we chose to lose our deposit (don't agree to a full deposit if you're brave enough to reserve a property with them) rather than proceed. And found ourselves an even better, more beautiful and better quality home which was much more cost effective. Glad we didn't proceed with Shanly.

When we met the salesman we where promised that shanly would look after us,well that never happened they turn up and look at the problem ( and there was a lot of them ) and try to be sympathetic but the response can only be described as pathetic excuse after excuse shoddy workmanship plus when the guys turn up to do repairs all you are told is they don't want spend the money (shanly that is ) and that's why we have the problems cheap materials and the cheapest labour possible and what do you get the cheapest shoddiest job and that sums up my shanly home I would never buy another and would never advise anyone else to ( just my humble opinion you can ignore it shanly homes have on numerous occasions been in the house 8 months now and still waiting for repairs,if you ever do buy a new home from shanly please hold back a retainer for a year that way they will listen and turn up if you don't (good luck)

In my opinion the aftersales staff I have dealt with at Shanly homes are one or all of the above. I've given them 1 star as there is no option to give them no stars. They are without doubt the most unpleasant people it has ever been my misfortune to buy a house from. I would recommend anyone who does purchase form these people to go through the sale contract with a fine tooth comb with a solicitor as there will be clauses in the contract which you will find hard to believe. Covenants that require you to ask permission ,in perpetuity , (for which you will have to pay a fee)for the following; Putting up a shed in your own garden. Putting up a satellite dish on your own house. putting a fence around your garden. I would never ever recommend this company to anyone.

We bought our 4 bedroom family home from Shanly in 2013, and whilst we've been reasonably satisfied with our home, it's not been without its problems. There were some fundamental mistakes made during the construction of all Shanly homes in our development, and they've been plagued with plumbing and water leakage issues (including from the roof) since new. We had an en-suite bathroom completely rebuild. Shanly's race to the bottom on costs means their build/suppliers are generally b-list or worse. 3 years later we're still waiting on snagging items being fixed. What really kills this is their customer service is truly terrible. It's not incumbent on the customer to chase a poorly performing vendor, but that's what happens. I would literally be happier poking needles in my eyes than dealing with their worst-in-class approach to dealing with customers.

We were first time home owners and loved the look of our Shanly home. Four years on we want out. Others in our development feel the same and some have packed up (their water logged belongings) and left. I really don't know what to start with the things that have gone wrong, not just for us but also our neighbours. We have had over 9 leaks, over all floors, coming through the walls and ceilings. We have toilets that that have been installed with #15 cistern systems, which is no surprise many of them have leaked. We have spent #10,000 fixing three of them. A shower leaked and we later found an entire hole leading down to the kitchen. Our backyard has no drainage so is a muddy swamp which the kids have never played in. We've had electrical problems. We are still waiting for our snagging list to be finished!! I could keep going but I'm sure you get the point. Please save yourself the trouble and do not ever ever ever look at buying a home built by Shanly homes.

Absolute rubbish origanisation.....keep the hell away

To keep it brief, simply steer clear. Issues from day one. They rush everything to finish on time and leave you with years of admin to get it sorted. The directors are a complete joke, they don't respond to emails, they don't explain anything, they are an extremely difficult team to deal with. They present the houses really well, but they are merely a dressing. The cracks underlying there fragile building and customer service will take up years and years of your time and money. Just steer clear! Don't get suckered into their clever marketing.

I purchased a Shanly Homes property and I have regret it since, these people are just simple bad builders and you must keep the hell away from them people. To put it bluntly the people in our jails are batter people than those at Shanly Homes...keep the hell away!