Persimmon Homes www.persimmonhomes.com – Questions & Answers

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Asked by chris2201 on 28th May 2018 Report this content
Has anyone purchased a Persimmon home on the new estate in Barnsley on Huddersfield Road?

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Report this content PersimmonSUCKS Written on: 30/05/2018
No. But they have very very bad after sales customer service . I bought a home from them about 4 years ago. Delivered with missing cupboard doors and broken window . They never fixed to date after hounding them and escalating to management. My neighbours had similar experiences .
Asked by Kirsty2491 on 15th January 2018 Report this content
If the layout on the plan has a garage, can you get it changed into a room before the build?

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Asked by normanbready on 29th December 2017 Report this content
Are the houses on Kingsbury meadows free hold and what is the service charge for?

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Asked by Leah1 on 15th April 2017 Report this content
Has anybody had any experience with problems with kitchen vinyl? We purchased a persimmon home in December 2015. Overall we were very happy with the property however the kitchen vinyl had ripples in and as time goes by it is getting worse. Persimmon sent the company who fitted it out and they took photos and came back and said we had moved heavy furniture over the floor which caused the ripples and bubbles. We informed them that the only furniture on the floor was a dining table and chairs and if this was the problem then it is not fit for purpose as surely kitchen vinyl should stand up to a kitchen table being placed on top of it without causing these problems. Plus some of the bubbles are not near the table. We have complained a number of times and they just keep saying it is out fault and they won't do anything. Just wondering if anyone else has experienced problems like this and what was the outcome?

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Report this content Johnmay111 Written on: 18/04/2017
when soft flooring is laid, when it warms it will spread slightly, if the fitters stuck the edges and not the midlle that will mean you can do nothing about the bubbles except lift it and possibly trim one side and relay. As I used to be carpet fitter and also contract flooring in my younger days, I know that with vinyl and soft flooring in general, you either loose lay it, or stick it all over. Further more they are suggesting that you have dragged heavy furniture across it, this is blatantly false, simply because the surface although hard wearing it is very easy to damage, and dragging furniture acrross will will certainly damage it.
Report this content gooner3333 Written on: 27/11/2017
if the flooring was laid prior to you moving in, this is where your problem has started. We had the same problem and on investigation the screed that was laid on the floor base should have at least 4 weeks to dry out before any flooring is laid on top of it if like ours it was laid only days after the screed had been done then as moisture rises your floor will bubble
Asked by Witchy01 on 21st March 2017 Report this content
We are wanting to purchase a Persimmon home in Compton only it is leasehold. Is the lease easy to buy, has anyone had any experience with this?

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Report this content nishwick Written on: 21/03/2017
Why is a house being sold as leasehold? I'd be concerned by that. I found out recently that leasehold owners in our estate are paying for their parking spaces. You will have instructed lawyers to do searches and land registry - so use them. In theory, you can but a leasehold, but I would ask your lawyer to check you can do that and the costs - Persimmon do not have to sell it.
Report this content Johnmay111 Written on: 21/03/2017
There is no good reason to buy a lease for a home, unless it is a flat, whereby the title owner can manage things like joint repairs. Buying a house on lease is worthless, you are just paying a large amount of money to rent, because it will never be yours.
Asked by Xyzz on 4th February 2017 Report this content
Can you build a garage on a Persimmon property?

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Report this content nishwick Written on: 07/02/2017
Ask the sales rep. They probably won't have the correct foundations laid in. Persimmon do the bare minimum - be aware, out estate is two years old and still not finished, even though every house is occupied and has been for over 12 months. If you want a garage, get them to lay power cables and flooring during the build - it will be trouble afterwards.
Report this content Johnmay111 Written on: 07/02/2017
You would have to ask persimmon to disclose in writing before you purchase ideally, whether they put a clause in the contract to stop you doing this. Once you have their answer you can then check with the local planning office and ask them if any local restrictions have been placed. Other than those normal building regs will apply. If the garage is going to be more than 15 feet from the house then it is classed as an outbuilding and that means you would have very little reason not to build.
Asked by steve123x on 6th December 2016 Report this content
We have just visited the sales manager at our reserved house in Colne about the Finishing Touches we would like. When we said that we would like a smaller kitchen cabinet so as to accommodate an American style frige/freezer, as the gap is 750mm and we need 900mm she said that it was impossible as they were not bespoke house builders! Why are they so inflexible? 

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Report this content nishwick Written on: 14/12/2016
We wanted a cabinet that was not part of their spec. We got hold of the kitchen supplier. We found the kitchen unit we wanted and got the builder to install this. They were very reluctant, initially saying it didn't exist, wouldn't fit etc, but we saw this fitted in a show home in a different county. Persimmon operate by region, each region has different rules. They also wanted to charge us for doors we did not want them to install, I refused to pay for something they HAD NOT done. They can do anything IF they really want. We also had our house flipped. They wanted to charge for new plans - I suggested they turn them upside down - et voila. We also marked the position for the lights on the ceilings, and where the light switches go. Be specific. Out neighbours didn't so they now have lights in strange non central places in their celings. They can do alomost anything, they just don't want to. We will never buying form these lazy fools again. My previous house was made by BLOOR, they were so good and when I sold it the estate agents were cooing over the builder and said it would get a premium - they don't build here anymore. Good luck.
Asked by nighthawk27 on 23rd September 2016 Report this content
What are the ground and first floors made of? Is there any steel work frame or steel supporting structurally the timber walls and keeping together the studs? What about the outside brick wall? Type and quality? Insulation - type & quality? Softwood timber quality and where is produced? Lifespan.... Where can I find the construction type specs for the development? Can we ask the builder? 

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Asked by lizzie357 on 8th June 2016 Report this content
Has anyone had any issues with the Queensgate site in Farnborough? My partner and I are due to move into a property in August/September time. We have had contact regularly with the sales administrator on site who is very helpful and keeps us updated with the build etc. My main concern looking at these reviews is the finish. We have paid for quite a few extras and are very excited to move in, now I have doubts and I am getting worried.

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Answers (3)
Report this content Misty22 Written on: 14/06/2016
Join "unhappy new home buyers" on Facebook & post your question. If anyone has purchased from that site they will let you know the issues to look out for. Good luck. Cozy you're probably going to need it.
Report this content richarda618 Written on: 18/06/2016
The finish on our property in Worcester is dreadful. We will never buy Persimmon again. Ask the neighbours on site
Report this content nighthawk27 Written on: 23/09/2016
Duffryn the boulevards
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Asked by nish1013 on 4th April 2016 Report this content
I'm about to secure a flat built by them in Hampshire. Is this a bad idea?

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Answers (6)
Report this content richarda618 Written on: 05/04/2016
The build quality is definately suspect, particularly if the build is timber framed. Basic internally, paint very powdery and not wipeable. Be careful.
Report this content dmboddison Written on: 05/04/2016
not at all, you will get a few teething issues as with any new house or flat, I cant tell you how good there dedicated team will be but going on experience I have had with them it is second to none. they will go above and beyond to rectify any issues. a little trick is if you do need any remedial work make the lads a cuppa and a sarnie always keeps them happy :)
Report this content Guest0713 Written on: 05/04/2016
I can't speak for your area, but from personal experience if you have an issue with the property be prepared to chase and chase then wait and chase some more. I've found the smaller jobs get done, the larger (expensive) ones like patio doors for example are left and dragged out. I truly hope you don't have these problems and wish you all the luck and happiness in your new home if you go ahead with it. Just be prepared for the possibility of fighting long and hard for the quality you're 'sold' at deposit stage. All the best
Report this content Johnmay111 Written on: 05/04/2016
Do not finalise under any circumstances, My daughter is still having issues that are really quite serious almost a year after she moved in! If you complete with anything more than minor snags then you are simply asking for trouble. From wiring cut too short, holes put in the ceilings to join them and not made good afterwards, to Kitchen units left unfinished, garden left exposed and dangerous drops (building site) cost my daughter thousands of her own money as she has young children and could not wait. This kind of thing is exactly what you will leave yourself open to, if you complete purchase with Persimmon. Hold them to the contract and do not complete and move in until it is how a new house and external land should be, or at least to contracted status.
Report this content Honeywell Written on: 29/04/2016
We have had huge major issues. Customer service is pathetic to say the least. Resilient bars installed in ceilings, ongoing constant leaks with plumbing, garden a swamp, boiler keeps breaking, I can only describe the experience we've had with them as a nightmare!!!!!We are in Scotland, hope it's better in Hampshire, time will tell.
Report this content richarda618 Written on: 19/06/2016
Second to none either belongs on Jackanory. Or is from a Persimmon employee.
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Asked by littlemissg7 on 17th December 2015 Report this content
Has anyone bought a Persimmon House from the Templar Heights Newton Mearns properties? Please give me advice/share your experience?

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Asked by Lisawhiting on 25th November 2015 Report this content
Can I put a conservatory porch on the front of my house? Also can I run a dog grooming business from my house? Thank you

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Report this content Johnmay111 Written on: 22/12/2015
Putting a porch on the front of your house should not be a problem, a the size of a conservatory is regulated by your local authority and will take into consideration any outbuildings or other extensions added after initial build. Your local window supplier would send a surveyor to measure just make sure they are FENSA registered. so you are covered financially if they get it wrong. Running a business from your home is common practice today, but keep in mind if your business creates a nuisance to local residents then the council may take action You should seek advice from an accountant on this as when you come to sell the tax office will take a proportion of rooms used for your business, as capital gains tax. Building a shed large enough with a few home comforts might alleviate any tax liability if you take shed when you sell house. As I said speak to your accountant for confirmation. Hope this helps
Asked by Chattychick on 28th August 2015 Report this content
Has anyone bought a Persimmon Home at Newlands Park Dearham? Just about to sign a contract but after reading all the reviews getting very worried!

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Report this content alistairbb Written on: 01/09/2015
We were due buy on a development in Newcastle. When initially signing we were promised a block paved drive and a couple of other features. When we checked property a few months later, none o requests had been done and driveway was Tarmac. When we complained we were just told that was how it has been done and would not be changed. We asked for time to think and were told of we did not sign by following evening they would keep deposit and we would lose house. We pulled out of purchase and ended up saving money moving elsewhere. I know 2 people living on estate and comments are that Persimmon are very nice until contracts exchanged and then it's a nigh are to get snagging fixed. The way their attitude changed with us when we challenged their promises was disgraceful, I would never buy one of their homes.
Asked by CarolineHG on 21st April 2015 Report this content
Has anyone bought a new Persimmon home, buy it leasehold and then purchase the freehold at a later date? Thanks.

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Answers (3)
Report this content richarda618 Written on: 25/04/2015
Houses in this day and age from Persimmon shouldnt be leasehold. The only properties that could be are flats. It depends whether Persimmon still hold the leade, or they have passed it on to a property management company. A lot of Persimmon developments now have a property management company set up that buyers must subscribe to, to cover grounds maintenance and drains etc. That isnt leasehold however. Id contactbyour conveyancing solicitor and get them to check.
Report this content CarolineHG Written on: 27/04/2015
Thanks - it definitely is being sold as leasehold - as are all their new builds now. They say it is so they can maintain control over the developments until they are completed (we are buying one of the first to be finished on our site). Not happy about it, but we can buy the freehold from them in a couple of years when the site is finished. I would just love to hear from anyone who has already done this process with them.
Report this content Johnmay111 Written on: 22/12/2015
If you look at the feedback they have got on this site, that might change your mind. As he said lease hold fits into its own little niche for simple reasons. Costs of maintenance for the whole structure. example is every one shares the same roof, water, gas and electricity for each home and communal areas. There is no reason at all why a house should be lease hold and certainly not with a company which has shown a complete lack of care and professionalism in the way Persimmon homes have. I do believe if a group of residents are unhappy with a maintenance supplier, they have a right to get their own, I would check this with a conveyancing solicitor first though, as I am not qualified for say that is definitely the case.
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Asked by scottie1234 on 9th September 2014 Report this content
Can anyone tell me what paint has been used in a Persimmon home? I can't find it anywhere and I am wanting to decorate with the same colour. 

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Asked by ozzybobby on 27th August 2014 Report this content
Got our house on the market for sale via Persimmons home change/part exchange scheme. We had a lot of interest in our house, and 2 notes of interest via buyers lawyers. I was told it was part exchange, then told Persimmons do the home change for 12 weeks. If enough interest in our property, however if it still has not sold then Persimmons would purchase our property? Has anybody experienced this process and did it work out or not? We do not have a mortgage on the property we are selling, so are in a good position.

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Asked by John35 on 5th August 2014 Report this content
I own a house which is two years old. Since the day I moved in I noticed cracks in the external rendering which have slowly been added to with other cracks over the last two years (internal and external). It looks like the company will not fix as they say it’s the rendering company issues and when the rendering company viewed the cracks they have said they would not fix.  This part of the building is over the drive way and is classed as the pen. We did have the building company come out to replace some of the flooring in this section of the house as the floor was lower than the rest of the house and you could feel it underfoot. I think the cracks are related to the building moving or settling as was the floor. I am at a dead end now as the two years are up and I have contacted the NHBC but so far no reply. Does anyone have any tips or help to address this issue?

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Report this content Tivobox Written on: 06/08/2014
I also have cracks in my render and also found that the render was put on far too thinly But the cracks have not got wider. I lost patience with persimmons as they seem at first only wishing bodge jobs so I called The NHBC to look at the issue and they agreed with my finding and charge persimmons to put the defects right. However this is still not completed. Things I found out so far on my journey. Did you inform Persimmons before the 2 year warranty with them was up. If you did and you have some proof of this then Until the issue is resolved then they are still liable. Don’t get fobbed off with them saying it’s down to the contractor, you bought the house from Persimmons and not the contractor and they should not be passing the responsibility to a third party. If not then the NHBC should Take up the case after the 2 years is up and send a surveyor to look at your property As they will only deal with structural issues and not snags, and this sounds structural. The only downside is there appears to be an unwritten excess in so much if the repairs Amount to less than I believe the figure is £1400 then they do not pay for the work. I have an email trail that goes back to almost when I moved in which includes all Responses from Persimmons a report from NHBC. I have attempted to escalate my problems which where more than render and cracks To director level and above with very limited success, it appears that directors and the Chairman could not careless now they have your money. Keep after the NHBC,this is what they are paid to do.
Report this content CarolynU Written on: 09/08/2014
Unfortunately Persimmons are shocking. They will do everything to get out of addressing any issues which result from their very poor standards of building, which they are consistently getting away with. Involving the NHBC is really your first point of contact if the company are doing nothing, but you really have to be persistent, and patient! They are very slow, and my case has been going on for 2 years. There is also a minimum claim value, so whatever is wrong must exceed the minimum amount for the NHBC to agree to have it fixed. Good luck! Persimmons make me very cross.
Report this content Johnmay111 Written on: 22/12/2015
They do not usually do anything for the 1st 6 months to allow for the property to settle, no point repairing a crack then it appears again. House builders now come under the NHBC (national house builders association) so if they have simply flatly refused to put issues right then you can call the NHBC. They will point you in the right direction for getting it resolved.
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Asked by Tivobox on 3rd April 2014 Report this content
We have been in our property since Oct 2012,We have had several problems, the worse being drip trays missing from the cavity walls allowing rain water to enter the building, cracks in render, badly fitted windows, the kitchen fitted damaged twice, wrong carpet fitted. They have attempted to bodge every repair so far, this has taken up around 3 weeks of my leave and the saga still continues with out no doubt further time off. Has anyone been able to claim any sort of compensation for they stress and time taken?

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Report this content jujo01 Written on: 04/04/2014
We moved into our Charles Church (Persimmon) home in Dec 12. We have also had numerous problems. The only answer is to keep at them, and escalate it up the chain if no joy. You could also involve NHBC - I was going to at one point, due to the time the snags were taking to resolve (still 2 outstanding!). Stick to your guns, don't let them fob you off with weak explanations as to why they won't fix issues.
Report this content niknaks14 Written on: 04/04/2014
I am just about to make lines of enquiries as to taking them to court. Your scenario sounds very similar to mine. I will let you know over next couple months or so if I can take them to court and if ou could do same, maybe together we fight them for all the hassle, stress, ill health, and loss of earning they've caused.
Report this content Plank13 Written on: 04/04/2014
You'll be lucky to compo unless you can substantive a loss; ie. lost on income. Goto NHBC. You could try the MD, but he'll probably some empty platitudinous response.
Report this content Andrew6666 Written on: 07/04/2014
I am sorry for all the problems that you have suffered, it would appear that the majority of us Persimmon buyers are left in the same boat. Whilst I cannot answer your question directly I did ask if we could have a refund or an amount compensated due to the (additionally paid) door handles in the house continuously breaking and needing to be replaced. The customer service representative (head customer service person) just stated that the item would continuously be replaced if it could be replaced - no refund or compensation would be given. I realise that this isnt to the same specs as your query Tivobox, but the guy was adamant that nothing would be paid out to us no matter what the problem. Neighbours of ours have had the boiler replaced 3 times (Persimmon have blamed the bolier company - Glowworm) when Glowworm looked at the boilers taken away there is nothing wrong with them and it is the plumbing that is the issue. The Persimmon plumbing contractor then tried to blame my neighbour for 'messing' with the piework?!?!?!?!?!? No compensation or refund was given to them either and he had put a few days off work so the plumber could get into the house. I hope that you do get some sort of compensation as it would appear your problems are mounting. Good luck.
Report this content Tivobox Written on: 07/04/2014
Thanks for all your reponses so far,sad we have to communicate under these share circumstances. I lost it a bit on Friday as after numorous mails, I have had to call in the NHBC however they can not visit until the middle of May, so i call their next up the chain in their office in Surry. Needless to say he was in a meeting, Arnt they always. I spoke with his PA who assured me that the local MD would call me today. I have asked for a site meeting as the issues I have are not rocket science and do not need a so called independant expert. I am still waiting for the call. It just seems to me there is a lack of care and any issues that need a fix thier first thought is can we bodge it cheaply and quick.
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Asked by Steven73 on 2nd March 2014 Report this content
This is about the £500 that Persimmon hold back from our old property. me and my wife part exchanged through Persimmon homes, we had to have a gas safety certificate done and an electrical part p test done, the electric people came from a firm called l.m.e move who Persimmon use and told us they wanted £540 to update our electrical system. I rang Persimmon up and told them I wasn't going to pay all that money and the sale was off, so they said they would pay for the work to be done witch they did, so the electricians came and did some work and left us with some lights that did not work so I called them back to fix the problem that they caused. The electrical people didn't come back until we had moved out of our old house, which we thought is iffy and now Persimmon are telling us that our old house has had to have a total rewire and will not give us the money back. Our old house is only 30 years old and we've never had so much as a blown light bulb. we think they are lying. Is there anything we can do? 

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Report this content Plank13 Written on: 04/04/2014
Persimmon provided an electrician to carry out electrical works. These then led to further issues and your electrics to be condemned. In the first instance you want an electrical hard wiring survey carried out by your own competent electrician to substantiate Persimmons claim. Frankly I was amazed when we got our £500 from Persimmon. Based on what i had heard, i had written it off.
Report this content Johnmay111 Written on: 05/04/2016
Any electrical work done on your property must be certified by a competent registered electrician, they have to certificate the work they do by law. That is the proof you need as they worked on the property, if the electrics were unsafe they would have to condemn it and disconnect from mains. Failure to do this is not only incompetent it is also criminal negligence. Trading standards may be your best point of call with this if Persimmon continue to deny liability for work they contracted out.
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