Horrible customer service, no after sales support

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MacTaggart & Mickel - www.macmic.co.uk
10.0% of users recommend this

Liberty488's review of MacTaggart & Mickel - www.macmic.co.uk

“Horrible customer service, no after sales support”


written by Liberty488 on 02/11/2022

This has got to be one of the worst builders around. The shoddiness of their work is demonstrated in abundance inside their new homes. The ignorance of their staff is also demonstrated in abundance, once their 2 years snagging period has ended. I have experienced personally, carports collapsing due to shoddy materials used (confirmed by MacMic inspectors). Windows that leak constantly as well as many many more 'big' jobs that MacMic refuse to attend to or rectify until someone raises a court hearing against them. Having to pursue them, constantly, through other avenues such as NHBC or courts is tiring. Their customer service is non-existent. After your 2 years snagging period ends, please DO NOT expect any help from MacMic. Once the 2 years is up you are left with major, costly issues like replacing faulty windows yourself, removing carports that collapse, yourself. These are nothing more than bad builders who talk a good game at point of sale but basically practice shoddy workmanship that you do not often find out before purchasing the home. In hindsight MacMic have put me off ever buying a new build property again. MacMic DO NOT respond to any queries either, often ignoring emails etc. Please be extremely careful at point of sale, check things like who covers your windows that leak after your 2 years snagging period is up.

  • Under 10 Years

    Lived in Home

  • Value For Money

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