Appalling reservation experience

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Bellway Homes www.bellway.co.uk
★★☆☆☆
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Arthurq26's review of Bellway Homes www.bellway.co.uk

“Appalling reservation experience”

★☆☆☆☆

written by Arthurq26 on 09/03/2018

Bellway staff try some of the oldest sales tricks in the book.
We felt played.
The Sales advisor told us 'if the deal doesn't suit you, you should go to Bloor Homes'........so we did.
Bloor Homes gave us everything we asked for and more.
Bloor Homes staff are still sales people ...and I quote 'we wear a uniform and a name badge so you can see clearly who I work for' but they are sincere and will tell you honestly when something can or can't be done for you.
Unfortunately we have had to take our Bellway complaint to Director level and even there, there is a lack of integrity.... I followed up my call with a detailed email and upon calling this morning to ask if we could expect our refund any time soon I was told they hadn't received an email - I have now forwarded it from my sent box showing it went 11 days ago.
I know the rest of our experience with Bellway will be unsatisfactory but at least I feel the journey with Bloor will reach a happy ending.

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