AVOID! Barratts do NOT care about their customers!

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Piperuy17's review of Barratt Homes www.barratthomes.co.uk


“AVOID! Barratts do NOT care about their customers!”

Written on: 07/06/2018 by Piperuy17 (1 review written)

If I could give 0 stars I would!

Customer advisors don't tell you accurately what’s included and when you complain they all cover for each other!
The director of our local branches words were how could their sales advisors possibly know what the customer thought was included ....... this is their job? What they get paid to do? This is just one of the poor excuses you’ll hear from barratts.

When we first complained they tried to force us out of our contract but wouldn’t refund any of the money we’d already forked out on legal fees or storage etc. Non of their customer care team actually cared.

Good luck attempting to get anywhere with these fools they make it clear they have absolutely no time for you ... unless you copy in the CEO to your complaint then they act like they do for a brief moment which is then followed by the same old rubbish excuses.

We haven’t even moved in yet and the whole experience has been nothing but stressful! After reading numerous forums, Facebook groups & reviews I have no doubt that we will have a mountain of issues once we move into our poorly built house.

If your thinking of buying Barratt DONT! Avoid at all costs!

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